We're looking for a Housing Officer to provide a professional, resident-focused housing management service across Your Place accommodation. This is a varied and rewarding role at the heart of housing operations, helping residents sustain their accommodation while ensuring homes are safe, well-managed, and compliant.
Key areas of responsibility include:
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Managing tenancy and licence agreements, sign-ups and move-ins
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Monitoring rent accounts and supporting arrears prevention
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Coordinating voids and helping to minimise vacancy periods
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Responding to housing-related enquiries and resident issues
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Supporting compliance, property standards and access arrangements
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Working collaboratively with Finance, Repairs, Support Services and Resident Services teams
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Maintaining accurate records and contributing to service performance reporting
We're looking for someone with experience in housing, supported housing, homelessness, customer service or another resident-facing role, who is organised, professional, compassionate, and able to manage challenging situations in a firm but fair manner.
Don't miss this opportunity to make a real difference in supporting residents and helping create safe, sustainable homes.
Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK
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Housing Officer Your Place @ Anchor House · employer: Your Place
As a Quality Assurance Manager at our organisation, you will be part of a compassionate and collaborative work culture that prioritises resident voice and trauma-informed practices. We offer a supportive environment with opportunities for professional growth, where your strategic influence can lead to meaningful improvements in service delivery. Located in a vibrant community, you will enjoy the variety of working closely with frontline services while driving quality assurance initiatives that make a real difference in the lives of those we serve.
