We're looking for a Housing Officer to provide a professional, resident-focused housing management service across Your Place accommodation. This is a varied and rewarding role at the heart of housing operations, helping residents sustain their accommodation while ensuring homes are safe, well-managed, and compliant.
Key areas of responsibility include:
-
Managing tenancy and licence agreements, sign-ups and move-ins
-
Monitoring rent accounts and supporting arrears prevention
-
Coordinating voids and helping to minimise vacancy periods
-
Responding to housing-related enquiries and resident issues
-
Supporting compliance, property standards and access arrangements
-
Working collaboratively with Finance, Repairs, Support Services and Resident Services teams
-
Maintaining accurate records and contributing to service performance reporting
We're looking for someone with experience in housing, supported housing, homelessness, customer service or another resident-facing role, who is organised, professional, compassionate, and able to manage challenging situations in a firm but fair manner.
Don't miss this opportunity to make a real difference in supporting residents and helping create safe, sustainable homes.
Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK
Housing Officer Your House employer: Your Place
As a Quality Assurance Manager at our organisation, you will be part of a compassionate and collaborative work culture that prioritises resident voice and trauma-informed practices. We offer a supportive environment with opportunities for professional growth, where your strategic influence can lead to meaningful improvements in service delivery. Located in a vibrant community, you will enjoy the variety of working closely with frontline services while driving quality assurance initiatives that make a real difference in the lives of those we serve.
