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- Tasks: Support freelance contributors with admin tasks and ensure smooth project operations.
- Company: Join Your Personal AI, a leader in ethical AI solutions.
- Benefits: Fully remote role with flexible hours and competitive pay.
- Why this job: Kickstart your career in the booming AI industry while helping others.
- Qualifications: 1-3 years in admin or customer service, strong communication skills.
- Other info: Enjoy a supportive team environment with clear processes.
The predicted salary is between 13 - 16 £ per hour.
At Your Personal AI (YPAI), we deliver cutting-edge AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches. Our mission is to support industries in harnessing the power of AI to drive efficiency, innovation, and progress.
The Role
We are seeking a Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations. You will handle day-to-day communications with freelance contributors and maintain our project tracking systems to ensure smooth operations.
What You’ll Do Daily:
- Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelines
- Update Asana projects with task completions, deadlines, and contributor assignments
- Maintain spreadsheets tracking freelancer performance, project progress, and quality metrics
- Send routine communications about new tasks, deadlines, and project updates via Slack and email
- Document common issues and maintain FAQ resources for contributors
- Process administrative requests such as freelancer onboarding paperwork and payment inquiries
- Coordinate with internal team to relay urgent issues or escalations
What We Offer:
- Fully remote position with flexible hours in European time zones
- Stable contract work with potential for extension
- Entry point into AI industry with learning opportunities
- Clear processes and supportive team environment
- Competitive hourly rate for administrative coordination
Apply with your CV and tell us why administrative support work appeals to you. We value reliability, clear communication, and attention to detail over extensive experience.
What We’re Looking For:
- 1-3 years of administrative or customer service experience
- Excellent written communication skills - you’ll write 50+ emails daily
- Proficiency with Asana, Slack, and Google Sheets/Excel
- Strong attention to detail for data entry and tracking tasks
- Ability to work European time zones for timely freelancer support
- Professional, helpful attitude when handling repetitive inquiries
- Basic problem-solving skills to address common contributor questions independently
This Role is Perfect If You:
- Enjoy structured, organized work with clear processes
- Want to gain experience in the growing AI industry
- Are comfortable with email-heavy, desk-based work
- Like helping people resolve questions and issues
- Thrive with routine tasks and systematic approaches
- Prefer supportive rather than leadership responsibilities
Freelancer Support Specialist in London employer: Your Personal AI
Contact Detail:
Your Personal AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelancer Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the AI industry, especially those who work at YPAI. A friendly message on LinkedIn can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since you'll be handling loads of emails, practice clear and concise responses to common questions you might face.
✨Tip Number 3
Show off your organisational skills! Create a mock project tracking system using Asana or Google Sheets to demonstrate how you’d keep everything running smoothly in your role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Freelancer Support Specialist in London
Some tips for your application 🫡
Show Your Enthusiasm: When you write your application, let your passion for administrative support shine through! We want to see why this role excites you and how you can contribute to our mission at YPAI.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the job description. Focus on your administrative skills and any experience with tools like Asana and Slack, as these are key for us.
Be Clear and Concise: Since you'll be handling a lot of emails, demonstrate your excellent written communication skills in your application. Keep it straightforward and to the point, showing us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Your Personal AI
✨Know Your Tools
Familiarise yourself with Asana, Slack, and Google Sheets/Excel before the interview. Being able to discuss how you've used these tools in past roles will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be handling 50+ emails daily, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with team members or clients in previous positions.
✨Demonstrate Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference. Whether it was catching an error in a spreadsheet or ensuring a project was on track, these examples will highlight your suitability for the role.
✨Emphasise Your Problem-Solving Skills
Think of common issues you’ve encountered in administrative roles and how you resolved them. This will show that you can handle repetitive inquiries with a professional attitude and find solutions independently.
