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- Tasks: Provide vital telephone support to pregnant individuals, ensuring they receive quality care 24/7.
- Company: Join the Lewisham and Greenwich NHS Trust, dedicated to exceptional maternity services.
- Benefits: Competitive salary, permanent contract, and opportunities for professional development.
- Why this job: Make a real difference in maternity care while working in a supportive environment.
- Qualifications: Registered midwife with extensive post-registration experience and excellent communication skills.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 38682 - 46580 £ per year.
This post requires midwives who enjoy the challenge of running a new service and who have extensive experience in all aspects of midwifery care, with in-depth knowledge of the organisation of maternity services. The purpose is to make access to services easier and to ensure birthing people receive the care they need 24 hours a day without necessarily attending the unit. Calls are received from women at all stages of pregnancy. An excellent telephone manner is required. The post holders will need to learn how to use the Electronic Patient System at both University Hospital Lewisham and Queen Elizabeth Hospital. The phone line runs 24 hours a day, seven days a week, and all calls are monitored. The post holder must have significant post-preceptorship experience to work autonomously and innovatively.
Job responsibilities
- Work as part of the Maternity Triage Team undertaking dedicated telephone triage to support delivery of high-quality maternity care to women, birthing people and their families.
- You may be required to work clinically within the Triage service and the wider maternity service, as required, to support the delivery of high-quality safe care.
- Help run a central triage telephone advice line to enable a single-number contact line for women needing support from the maternity services in Lewisham, Greenwich and Bexley.
- Be experienced enough to work autonomously and innovatively.
- Be professionally accountable to the Senior Midwifery Matron for Labour Ward and liaise closely with them.
Person Specification
- Education to a degree level
- Registered midwife with extensive post-registration experience
- Evidence of ongoing personal professional development
Experience
- Ability to demonstrate a range of experience, both inside and outside the hospital environment
- Ability to exercise own initiative as well as work as part of a team
- Ability to relate appropriately and sensitively to others, particularly over the telephone
- Able to practice autonomously
- Effective verbal and written communication skills
- Good interpersonal and leadership skills
- Ability to work under pressure and meet deadlines
- Evidence of a wide range of midwifery experience
- Experience of working with outside agencies and giving a range of clinical advice over the telephone
- Listening skills and IT skills including word processing
Knowledge
- Knowledge/understanding of confidentiality issues
- Knowledge of Electronic Patient Records
- An appreciation of cultural diversity
- Awareness of professional codes of practice
- Computer literate
- Understanding of Clinical Governance and Health & Safety issues
- Knowledge of the Code of Practice in Midwifery and the NMC Code of Conduct
- Demonstrate awareness of audit standards and policies
Other
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure submission will be made to the Disclosure and Barring Service.
- Applicants must have current UK professional registration.
Telephone Triage Midwifery Practitioner employer: Your Office Toronto
Contact Detail:
Your Office Toronto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Triage Midwifery Practitioner
✨Tip Number 1
Get to know the organisation! Research Lewisham and Greenwich NHS Trust, their values, and their maternity services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since this role requires an excellent telephone manner, consider doing mock calls with friends or colleagues. Get comfortable with providing advice and support over the phone, as this will be crucial for your success.
✨Tip Number 3
Network with current employees! Reach out to midwives or staff at the trust through LinkedIn or professional groups. They can provide insights about the work culture and may even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Lewisham and Greenwich NHS Trust site. This way, you’ll ensure your application is seen by the right people and you can keep track of your application status easily.
We think you need these skills to ace Telephone Triage Midwifery Practitioner
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your extensive midwifery experience in your application. We want to see how you've tackled challenges and provided care in various situations, especially over the phone!
Nail That Telephone Manner: Since this role involves a lot of telephone triage, it's crucial to demonstrate your excellent telephone communication skills. Use examples in your application that showcase how you connect with patients and provide support.
Be Yourself: We love authenticity! Let your personality shine through in your written application. Share your passion for midwifery and how you can contribute to our team and the community.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can't wait to hear from you!
How to prepare for a job interview at Your Office Toronto
✨Know Your Midwifery Inside Out
Make sure you brush up on your midwifery knowledge, especially around telephone triage and maternity services. Be ready to discuss your extensive experience and how it relates to the role, as well as any innovative practices you've implemented in the past.
✨Master the Electronic Patient System
Since you'll need to use the Electronic Patient System at both hospitals, take some time to familiarise yourself with similar systems or software. If possible, find out what specific features they use and be prepared to discuss how you can quickly adapt to their system.
✨Show Off Your Communication Skills
An excellent telephone manner is crucial for this role. Practice articulating your thoughts clearly and empathetically over the phone. You might even want to do a mock interview where you answer questions as if you're on a call with a patient.
✨Demonstrate Your Autonomy and Team Spirit
Be ready to share examples of when you've worked autonomously and as part of a team. Highlight situations where you've had to make quick decisions under pressure, as this will show your ability to thrive in a fast-paced environment.
