Team Administrator

Are you an organised, proactive individual with excellent communication skills? Join our dynamic administrative team at Lewisham and Greenwich NHS Trust, where you'll play a vital role in supporting our elective recovery programme and wider clinical services.

Key Responsibilities

• Answering and managing incoming calls related to elective recovery and patient queries.
• Supporting clinical teams with general administrative duties, including data entry, filing, and scheduling.
• Liaising with internal departments and external partners to ensure efficient service delivery.
• Maintaining accurate records and updating patient information systems.
• Assisting with service improvement initiatives and supporting team priorities.
• Making high volumes of outbound calls to patients to confirm attendance for long-wait outpatient appointments (OPAs), diagnostics, and theatre cases (TCIs).
• Conducting pre-emptive calls to reduce non-attendance and improve clinic efficiency.
• Managing short-notice cancellations and rebooking patients to minimise service disruption.
• Chasing outcomes for uncashed or unoutcomed clinics to ensure accurate records and timely follow-up.
• Supporting the administration of long-waiting patients across services.
• Assisting with the building and booking of clinics to meet service demand.
• Performing lift and shift tasks to support the transfer of patient appointments and data between systems or services.
• Relieving managers of routine administrative duties to allow focus on strategic priorities.
• Providing general ad hoc administrative support across the division as required.

What We’re Looking For

• Previous experience in an administrative or customer service role (NHS experience desirable).
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and patient record systems.
• A compassionate and professional attitude towards patients and colleagues.

Equality, Diversity & Inclusion (EDI)

Our People Are Our Greatest Asset. When we feel supported and happy at work, this positivity reaches the patients. We have four staff networks, a corporate EDI team, and a suite of programmes and events that aim to promote equity, diversity, and inclusion. We are committed to improving representation at senior levels of staff with disabilities, those from black, Asian and ethnic minority backgrounds, who identify as LGBTQ+ and women, through improved recruitment and leadership development. We also focus on widening access (anchor institution) and employability, improving the experience of staff with disability, enhancing the EDI literacy and confidence of trust staff through training, and making equalities mainstream.