Flow Coordinator

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We are seeking a committed, dynamic and forward-thinking individual, who will join a well-respected, established team within the Emergency department to support the flow of patients and deliver on Emergency Department targets. Effective communication, strong collaborative approaches and the ability to engage the entire multidisciplinary workforce within an ever changing, ever challenging environment is essential. You will be expected to optimize patient clinical pathways, enhancing patient experience, and reducing patient length of stay. You will need to work as part of a wider team but also be able to work autonomously, prioritising your workload and communicating delays and concerns in a timely manner. We offer a friendly supportive environment that values individuals in their personal and professional development.

Responsibilities

• Support patient flow through the emergency and acute pathways – adhering to the timeline principles of 0-2 hours ED, 2-3 hours specialty referral, 3-4 hours home/admission to bed as per trust inter-professional standards and national 4-hour standard timeline.
• Understand all departmental key performance indicators to include streaming, ambulatory pathways and ambulance handovers.
• Support the use of all available pathways from the earliest point of arrival or as possible thereafter.
• Support the delivery of the 4 and 12 hour timelines and other department key performance indicators (KPIs) such as 15 minute offload for ambulances.
• Support areas (under the direction of the operational manager) where there are surges in flow or delays such as administrative delays.
• Escalate delays as per ED escalation policy to operational and clinical leads including the Consultant in Charge if required.
• Link with pathology/imaging in line with ED escalation policy (within 60 minutes for non-urgent).
• Liase with, and support flow nurse and nurse in charge to ensure a strong operational presence along the pathway.
• Maintain regular link with Senior Clinical Site Manager (SCSM/Clinical Site Manager) regarding any delays.
• Work closely with the Service Manager for ED, review of Decision to Admit (DTAs) to ensure patients are moved from ED in a timely manner.
• Chase any delays for discharge from ED, CDU, or UCC e.g. pharmacy, transport.
• Support the appropriate use of the clinical areas within the ED and Rapid Assessment and Treatment (RAT) models with advice from flow nurse, nurse in charge or ED consultant in charge.
• Link with LAS intelligent conveyancing desk and officers regarding surges in attendance or offload delays.
• Provide and receive routine information about stock, the use and maintenance of equipment, and own role to inform colleagues and patients.
• Report maintenance issues to Estates, and liaise with to ensure timely repair and return of equipment.
• Report faults that are likely to affect operational performance to ED Matron/Nurse in Charge.
• Ensure all equipment borrowed is returned.
• Perform daily checks on equipment in line with requirements e.g. maintenance of refrigerator temperatures.

Equality, Diversity & Inclusion (EDI)

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
• Widening access (anchor institution) and employability.
• Improving the experience of staff with disability.
• Improving the EDI literacy and confidence of trust staff through training and development.
• Making equalities mainstream.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Management
• Industries – Strategic Management Services