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- Tasks: Handle calls, manage enquiries, and provide top-notch customer service.
- Company: Join a vibrant team at Your Office & PA in Runcorn.
- Benefits: Competitive salary, flexible hours, and remote work options.
- Why this job: Make a real impact by helping businesses never miss a call.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Dynamic environment with opportunities for growth and teamwork.
The predicted salary is between 11 - 16 £ per hour.
Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking.
At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.
This role primarily involves afternoon and evening shifts, with flexible working hours available between 11:45 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday.
What you will be doing as our Telephone Receptionist:
- Professionally handling inbound calls for a variety of different companies.
- Accurately recording details and promptly relaying messages.
- Managing a diverse range of enquiries with efficiency and professionalism.
- Making outbound calls when required.
- Keeping up to date with new customers and information.
- Using and maintaining Your Office & PA’s database system.
- Completing any other duties and tasks requested in line with business needs.
What we are looking for in our Telephone Receptionist:
- Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
- Professional telephone manner: A confident, polished and courteous approach to customer interactions.
- Attention to detail: Strong listening skills with the ability to accurately capture and relay information.
- Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
- Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
- A good level of spelling and grammar: Essential for accurate message recording and communication.
- Excellent timekeeping and attendance: A reliable and punctual approach to work.
- Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable.
This is not your typical call centre job. It’s a role where every interaction counts, requiring empathy, precision, and professionalism.
Why Join Us?
- A collaborative, supportive team environment.
- The chance to work with a wide range of businesses and industries.
- Flexible working hours between 11:45-19:00 (Monday to Friday) and 09:00-14:00 (Saturday), working hours to be discussed at the interview stage.
- Opportunity to work from home once your training is complete.
If you have experience as a Telephone Receptionist, Virtual Receptionist, Inbound Call Handler, or Customer Service Advisor, we’d love to hear from you. Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.
Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses. So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist, then why not click ‘apply’ today! We’d love to hear from you.
Telephone Receptionist employer: Your Office & PA
Contact Detail:
Your Office & PA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Receptionist
✨Tip Number 1
Get to know the company before your interview! Research Your Office & PA, understand their services, and think about how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on maintaining a professional tone and responding to different types of inquiries.
✨Tip Number 3
Be ready to showcase your tech-savviness! Brush up on your computer skills and be prepared to discuss any relevant software you've used. Highlighting your ability to adapt to new systems will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telephone Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling calls, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can represent us professionally.
Tailor Your Experience: When applying, relate your previous experience directly to the job description. If you've handled high call volumes or worked in customer service, let us know how that makes you a great fit for our team!
Attention to Detail is Key: We love candidates who pay attention to detail. Make sure your application is free from typos and errors, as this reflects your ability to accurately capture and relay information.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Your Office & PA
✨Know the Company Inside Out
Before your interview, take some time to research Your Office & PA. Understand their services, values, and the industries they support. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Telephone Manner
Since this role heavily relies on communication, practice your telephone manner. Record yourself handling mock calls or ask a friend to role-play with you. Focus on being clear, polite, and professional, as this is crucial for making a great first impression.
✨Showcase Your Tech Skills
Be prepared to discuss your tech-savviness during the interview. Familiarise yourself with common database systems and practice your typing skills. You might even want to mention any relevant software you've used in previous roles to demonstrate your capability.
✨Highlight Your Customer Service Experience
Think of specific examples from your past roles where you excelled in customer service. Be ready to share stories that showcase your ability to handle high call volumes, manage diverse enquiries, and maintain professionalism under pressure. This will help you stand out as a strong candidate.
