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- Tasks: Handle inbound and outbound calls, manage enquiries, and maintain customer records.
- Company: Join Your Office & PA, a leader in professional telephone answering and virtual reception services.
- Benefits: Enjoy flexible hours, remote work options, and a supportive team environment.
- Why this job: Make a real impact with every call in a dynamic, fast-paced setting.
- Qualifications: Experience in customer service or call handling, strong communication skills, and tech-savviness required.
- Other info: This isn't your typical call centre job; every interaction matters!
Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking.
At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.
This role primarily involves afternoon and evening shifts, with flexible working hours available between 11:45 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday.
What you will be doing as our Telephone Receptionist:
- Professionally handling inbound calls for a variety of different companies.
- Accurately recording details and promptly relaying messages.
- Managing a diverse range of enquiries with efficiency and professionalism.
- Making outbound calls when required.
- Keeping up to date with new customers and information.
- Using and maintaining Your Office & PA's database system.
- Completing any other duties and tasks requested in line with business needs.
What we are looking for in our Telephone Receptionist:
- Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
- Professional telephone manner: A confident, polished and courteous approach to customer interactions.
- Attention to detail: Strong listening skills with the ability to accurately capture and relay information.
- Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
- Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
- A good level of spelling and grammar: Essential for accurate message recording and communication.
- Excellent timekeeping and attendance: A reliable and punctual approach to work.
- Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable.
This is not your typical call centre job. It’s a role where every interaction counts, requiring empathy, precision, and professionalism.
Why Join Us?
- A collaborative, supportive team environment.
- The chance to work with a wide range of businesses and industries.
- Flexible working hours between 11:45-19:00 (Monday to Friday) and 09:00-14:00 (Saturday), working hours to be discussed at the interview stage.
- Opportunity to work from home once your training is complete.
If you have experience as a Telephone Receptionist, Virtual Receptionist, Inbound Call Handler, or Customer Service Advisor, we’d love to hear from you. Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.
Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses. So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist, then why not click 'apply' today! We’d love to hear from you.
Telephone Receptionist employer: Your Office & PA
Contact Detail:
Your Office & PA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Receptionist
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what Your Office & PA offers will help you tailor your responses during the interview, showing that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your telephone manner. Since this role heavily relies on communication, consider rehearsing common customer service scenarios with a friend or family member to refine your tone and clarity.
✨Tip Number 3
Demonstrate your tech-savviness by being prepared to discuss any relevant software or systems you've used in previous roles. Highlighting your ability to quickly adapt to new technologies can set you apart from other candidates.
✨Tip Number 4
Showcase your multitasking abilities. During the interview, share examples of how you've successfully managed multiple tasks or calls simultaneously in past positions, as this is crucial for the Telephone Receptionist role.
We think you need these skills to ace Telephone Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, telephone handling, and any roles that required strong communication skills. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you are a great fit. Mention specific experiences that align with the responsibilities of a Telephone Receptionist, such as managing high call volumes or providing exceptional customer service.
Showcase Your Skills: In your application, emphasise your attention to detail, tech-savviness, and ability to multitask. Provide examples of how you've successfully handled diverse enquiries or maintained professionalism in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammar errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Your Office & PA
✨Showcase Your Communication Skills
As a Telephone Receptionist, your communication skills are paramount. During the interview, demonstrate your ability to articulate clearly and confidently. Practice common phone scenarios beforehand to show how you would handle calls professionally.
✨Highlight Your Attention to Detail
This role requires accuracy in capturing and relaying information. Be prepared to discuss examples from your past experiences where your attention to detail made a difference. Mention any specific tools or methods you use to ensure precision in your work.
✨Demonstrate Tech Savviness
Since you'll be using a database system, it's important to convey your comfort with technology. Discuss any relevant software you've used in previous roles and be ready to explain how quickly you can adapt to new systems.
✨Emphasise Your Customer Service Experience
Your previous roles in customer service or call handling will be crucial. Prepare to share specific instances where you provided exceptional service, handled difficult situations, or went above and beyond for a customer. This will showcase your suitability for the role.
