Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer queries, process fuel card requests, and maintain accurate data.
- Company: Join InterFuels, part of Your NRG group, a growing team in Hartlepool.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and a supportive culture.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Must be organised, detail-oriented, and comfortable with CRM systems.
- Other info: Opportunities for growth within a collaborative team.
The predicted salary is between 24000 - 36000 £ per year.
We\’re looking for a highly organised and detail-driven Fuel Card Administrator to join our growing team at InterFuels, part of the Your NRG group.
Based in our Hartlepool office, you’ll play a key role in keeping our fuel card service running smoothly, from handling customer queries and processing card requests to managing data and outgoing post. You’ll work closely with our account managers to ensure customers receive fast, accurate and reliable support.
If you\’re methodical, proactive and take pride in doing the small things well, this could be the perfect fit.
What you’ll be doing:
- Responding to high volumes of customer emails with speed and accuracy
- Processing new fuel card requests, replacements, deactivations and updates
- Escalating more complex customer queries to the right team member
Data & System Management
- Updating customer records in the CRM system: keeping expiry dates, account statuses and card details accurate
- Ensuring all information related to card issuance and closure is kept up to date
Operational Admin & Post Handling
- Receiving, logging and preparing outgoing post, matching fuel cards with the correct PINs
- Ensuring all deliveries are handled securely and sent to the right customers on time
Team Support
- Providing administrative support to the wider fuel card team
- Assisting with special projects and helping streamline internal processes where possible
We’d love to hear from you if you’re:
- Highly organised and able to juggle multiple tasks with accuracy
- Confident working with customer data and familiar with CRM systems
- Detail-oriented, especially when it comes to manual processes and post handling
- A proactive problem-solver who spots issues before they become problems
- Comfortable in a fast-paced, admin-heavy environment
- Great at communicating, both in writing and when working with teammates
What we offer:
- Competitive salary and company benefits
- Company pension scheme
- 25 days holiday + bank holidays
- BUPA Private Medical Insurance after 1 year
- Supportive team culture and collaborative environment
- Opportunities to grow within a growing business
If you’re looking for a role where you can make a real impact behind the scenes, we’d love to hear from you.
Apply now and be part of InterFuels’ commitment to exceptional customer service.
#J-18808-Ljbffr
Fuel Card Administrator – Hartlepool employer: Your NRG Ltd group
Contact Detail:
Your NRG Ltd group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fuel Card Administrator – Hartlepool
✨Tip Number 1
Familiarise yourself with CRM systems commonly used in the industry. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries efficiently. Consider role-playing scenarios with a friend to practice responding to common customer issues you might face in this role.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research InterFuels and their commitment to customer service. Understanding their values and mission can help you tailor your conversation during the interview, demonstrating your genuine interest in the company.
We think you need these skills to ace Fuel Card Administrator – Hartlepool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Fuel Card Administrator role. Emphasise your organisational skills, attention to detail, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer queries or data in previous roles, demonstrating your proactive problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your ability to juggle multiple tasks and your comfort in a fast-paced environment. Use bullet points to make these skills stand out, as they are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Fuel Card Administrator position.
How to prepare for a job interview at Your NRG Ltd group
✨Show Your Organisational Skills
As a Fuel Card Administrator, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, demonstrating your ability to stay on top of things.
✨Familiarise Yourself with CRM Systems
Since the role involves working with customer data and CRM systems, make sure you understand how these systems work. If possible, research the specific CRM used by InterFuels and be ready to discuss your experience with similar tools.
✨Prepare for Customer Interaction Scenarios
You’ll be handling customer queries, so think about common issues that might arise and how you would resolve them. Practising responses to potential customer emails can help you articulate your problem-solving skills during the interview.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, especially in manual processes. Bring examples of how your attention to detail has positively impacted your previous roles, whether through error reduction or improved efficiency.
