Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with clients in a dynamic fintech environment.
- Company: Fast-growing B2B financial operations platform revolutionising complex workflows.
- Benefits: Competitive salary up to £65k, bonuses, equity, and career growth opportunities.
- Why this job: Make a real impact by shaping customer success strategies in a thriving startup.
- Qualifications: 5+ years in Customer Success or Account Management, with strong leadership skills.
- Other info: Join a high-performance team and enjoy regular travel across the UK.
The predicted salary is between 46800 - 78000 £ per year.
This range is provided by Your Next Hire. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: London (in-office, with regular customer visits across the UK)
Reports to: Founders
Team: Customer Success
Type: Full-time, Senior Role
Salary: Up to £65k + bonus + equity
About the Company
We’re working with a fast-growing, early-stage B2B financial operations platform designed to simplify and streamline complex financial workflows for merchants in heavy industries. The platform integrates with ERP and payment systems to help businesses manage credit, collections, and payments more efficiently. The company is scaling rapidly and looking for a hands-on, strategic Customer Success leader to own the end-to-end customer experience and build a high-performing team. You’ll be joining a high-performance, ownership-driven environment, where your impact is visible from day one.
The Role
This is a senior, hands-on Customer Success Manager role. You’ll be embedded with customers, working closely with credit controllers, finance directors, and business owners to deliver measurable outcomes. You’ll help shape the customer success strategy, improve adoption, and scale processes while building and leading a team. You’ll combine execution with strategy, solving problems in real time while setting up frameworks to ensure long-term customer success.
Key Responsibilities
- Spend time on site with merchants, building relationships and understanding workflows
- Personally manage onboarding and adoption for key accounts
- Lead QBRs, training sessions, and escalations
- Capture customer feedback and translate it into product and process improvements
- Define and own Customer Success strategy to drive retention, expansion, and advocacy
- Build and lead a high-performing CS team
- Establish and track key metrics: NRR, GRR, time-to-value, adoption rates
- Segment the customer base and tailor engagement models
- Lead by example and foster a customer-first culture
Customer Lifecycle Management
- Oversee the full customer journey from onboarding to renewal and expansion
- Develop scalable playbooks for adoption, renewals, and advocacy
- Identify at-risk accounts and intervene proactively
- Build advocacy programs with satisfied customers
Process & Collaboration
- Implement scalable CS processes and tools
- Build feedback loops across Sales, Product, and Marketing
- Create dashboards to track health scores, churn risk, and expansion opportunities
- Lead internal reviews to improve consistency and delivery
What You’ll Bring
Must-Haves:
- 5+ years experience in Customer Success, Account Management, or similar roles in SaaS or fintech
- Proven track record of hands-on customer engagement and measurable outcomes
- Experience leading or scaling Customer Success teams
- Strong commercial acumen and comfort owning revenue-related metrics (NRR, retention, expansion)
- Builder mindset: thrives in fast-moving, ambiguous environments
- Excellent communication and presentation skills
- Deep empathy for customers and understanding of their workflows
Nice-to-Haves:
- Experience with ERP-integrated software or payment automation tools
- Prior experience in fintech, SaaS, or heavily regulated industries
Why This Role is Interesting
- High-impact, hands-on senior role in a fast-growing fintech startup
- Directly shape the Customer Success strategy and team from the ground up
- Work closely with merchants, credit controllers, and business leaders
- Exposure to enterprise customers and complex financial workflows
- London HQ, with regular travel to customer sites across the UK
Customer Success Manager in England employer: Your Next Hire
Contact Detail:
Your Next Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you the job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role and have examples ready that showcase your skills in customer success and team leadership.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm.
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in customer engagement and any measurable outcomes you've achieved. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be genuine and let your personality come through — we love that!
Showcase Relevant Experience: When filling out your application, focus on your experience in SaaS or fintech. Mention specific projects where you've led teams or improved customer satisfaction. We’re looking for hands-on leaders who can make an impact from day one!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Your Next Hire
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NRR and GRR. Be ready to discuss how you've used these metrics in your previous roles to drive retention and expansion. This shows you understand the importance of data in shaping customer strategies.
✨Showcase Your Hands-On Experience
Prepare examples from your past where you’ve directly engaged with customers to improve their experience. Highlight specific situations where your actions led to measurable outcomes. This will demonstrate your ability to manage customer relationships effectively.
✨Demonstrate Your Builder Mindset
This role requires a builder mindset, so come prepared to discuss how you've thrived in fast-paced environments. Share stories about how you've developed processes or teams from scratch, showcasing your adaptability and strategic thinking.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's growth and customer success strategy. Inquire about their current challenges or how they measure customer satisfaction. This not only shows your enthusiasm but also your strategic thinking.