At a Glance
- Tasks: Provide tailored debt advice and empower clients to manage their finances effectively.
- Company: Join Citizens Advice Bury & Bolton, a leader in social welfare law advice.
- Benefits: Full training provided, including opportunities for professional development and qualifications.
- Other info: Hybrid working, dynamic team, and a focus on community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in advice is a plus, but passion and empathy are key.
The predicted salary is between 34650 - 42350 £ per year.
Citizens Advice Bury & Bolton (CABB) is a leading provider of social welfare law advice and information, supporting thousands of clients every year.
We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with continued rising costs.
The rising cost-of-living continue to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.
Our Money Advice team provide a professional money advice service, which enables clients to assess their best strategies and options to address debt issues, manage their ongoing income and expenditure and where possible maximise their income.
There’s no ‘average’ day for our team, each client and case is different.
You will work as part of a well-established team, providing a reliable and effective money advice service, across face to face and telephone advice channels at Citizens Advice Bury & Bolton.
This is a fantastic opportunity for personal and professional development, where you will be fully trained and supported in this role, both through national ‘classroom’ based training, on the job shadowing and internal training, and other development opportunities, including opportunities to obtain the Certificate in Money Advice Practice (Cert MAP); the leading debt advice qualification for debt advisers in England, Wales and Northern Ireland.
While some knowledge and experience in advice is desirable, it is not essential due to the training provided.
To be successful in this role you will be able to work in a trauma informed manner, with a high level of accuracy and attention to detail, exhibiting excellent listening and questioning skills.
About you
- Experience in delivering advice (preferably money advice/debt)
- Excellent interpersonal skills to engage with a diverse range of clients,
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- A genuine passion for continual professional development,
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- Be resilient and adaptable - this is a high pressured role
Key elements and tasks within this role include: Provide high quality tailored debt advice through one-off advice and ongoing casework to clients through;
- Effective interviewing – using sensitive and questioning skills
- Identify client’s money advice and debt needs
- Identify emergency advice issues, advising/supporting on dealing with these emergency issues
- Advise and empower clients through informing of debt solutions and their implications
- Assess if grants/one-off support is available to client and advise on how to apply/support where possible
- Support clients to set sustainable budgets and maximise their income
- Empower clients to set their own priorities
- Identify vulnerable clients who require additional support and act for them where possible
- Work closely with colleagues within the organisation and external partners to provide holistic advice and support to all clients.
- Achieve performance targets required of the adviser post (KPIs) and ensure that all work meets quality standards and the requirements of FCA regulations, Ma PS standards and Advice Quality Standards.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation (using national case management system Casebook).
- Key information
- Employer: Citizens Advice Bury & Bolton
- Locations: Hybrid, Bolton, Bury
- Role Type: Permanent
- Working Hours: Full-Time
- Working Hours Per Week: 35
Please note we will be actively interviewing successful candidates during the application stage and reserve the right to close the vacancy early.
Equality, Diversity, Inclusion & Belonging (EDI&B): We believe inclusion is a social justice issue - a principle that underpins our EDI&B work.
To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services grounded in the realities of our communities.
Please complete the anonymised EDI monitoring form using this link.
Want to chat about the role?
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Money Advice/Debt Adviser (Trainee Considered) employer: your Jared
Citizens Advice Bury & Bolton is an exceptional employer dedicated to making a meaningful impact in the community through high-quality money advice services. With a strong focus on employee development, you will receive comprehensive training and support, including opportunities to gain recognised qualifications like the Certificate in Money Advice Practice. Our inclusive work culture values diversity and resilience, ensuring that every team member can thrive while helping clients navigate their financial challenges in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advice/Debt Adviser (Trainee Considered)
✨Tap Into Local Support Groups
Get involved with local community support groups or charities related to social work. These places are often hubs for networking and can lead to trainee opportunities at organisations like your Jared. Plus, volunteering can give you hands-on experience that makes your application pop!
✨Connect with University Career Services
If you’re still studying, use your university's career services to find trainee roles in social work. They often have partnerships with organisations and can help set up interviews at places like your Jared. Don’t underestimate those dedicated programmes; they’re made for people like us!
✨Attend Social Work Events
Keep an eye out for workshops, conferences, or networking events in the social work field. These can be fantastic for meeting professionals from organisations like your Jared and getting insights on what they look for in trainees.
✨Showcase Your Passion Online
Build a portfolio or a blog where you share your thoughts on social work issues. This not only showcases your passion but also makes you more visible to companies like your Jared looking for trainees who genuinely care about the field. We can all make a difference, so let your enthusiasm shine!
We think you need these skills to ace Money Advice/Debt Adviser (Trainee Considered)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your enthusiasm for helping others shine through. Talk about experiences that sparked your interest in social work, whether that’s volunteer work, personal experiences, or relevant coursework. We're looking for trainees who genuinely care – that passion is what makes a difference!
Highlight Relevant Experiences:Even if you haven’t worked in social work before, think about transferable skills from other roles or volunteering. Mention things like teamwork, empathy, and problem-solving. Include specific examples that demonstrate your abilities and how they relate to the social work field.
Tailor Your CV for Social Work:When it comes to your CV, make sure to include any relevant qualifications or certifications, like first aid or mental health first responder training. Also, focus on any academic achievements related to social work, such as modules you've taken or projects you’ve completed that showcase your skills in the field.
Be Ready to Discuss Your Learning Goals:As a trainee, it’s important to emphasise your eagerness to learn and grow. Be prepared to mention what you hope to gain from the experience at your Jared. This shows that you're not just looking for a job, but a chance to develop your skills and make a real impact in social work.
How to prepare for a job interview at your Jared
✨Know Your Theories
Brush up on key social work theories and frameworks, especially those relevant to the specific role at your Jared. Be ready to demonstrate your understanding of models like the ecological systems theory or strengths-based approaches, as these often come up in interviews.
✨Emphasise Your Empathy
As a trainee in social work, you'll need to showcase your interpersonal skills. Prepare to share examples where you've demonstrated empathy and understanding in challenging situations, whether in prior experiences or your studies.
✨Be Ready for Scenario Questions
Expect the interviewers to put you through situational questions that test your problem-solving and crisis management skills. Practice responding to hypothetical scenarios you might face as a social worker, focusing on how you would assess and intervene in those situations.
✨Showcase Your Motivation for Learning
As a trainee, it’s vital to express your eagerness to learn and grow in your role at your Jared. Be prepared to discuss what specific skills you hope to develop during the traineeship and how your passion for social work drives your career aspirations.
