At a Glance
- Tasks: Support relocators through their journey, providing guidance and expertise on relocation services.
- Company: Join PerchPeek, a forward-thinking company revolutionising the relocation experience.
- Benefits: Flexible remote work, paid training, and opportunities for personal growth.
- Other info: Work independently in a dynamic, supportive environment with a focus on customer satisfaction.
- Why this job: Make a real difference in people's lives by helping them relocate smoothly.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 27000 - 33000 £ per year.
Hello!
Thanks for checking out our job posting. You’ve already taken a tiny step towards being a part of our team – huzzah!
We know that taking your next career step is as exciting as it can be exhausting.
So, with that in mind, we’ve tried to keep our description simple and cliché-free to help you decide if Perch Peek and this role are a good match for you.
At Perch Peek we dream of a borderless world where people have the freedom to live and work where they please.
Where ideas and resources flow where they’re most needed unrestricted by national borders.
We strive to create a world of opportunity for anyone, anywhere – one move at a time.
Have you ever relocated?
If so, you probably know how overwhelming it can be—immigration hoops, tax implications, housing, shipping, utilities, banking…the list goes on.
No matter where in the world you go, relocating is complicated, time-intensive, and stressful.
Perch Peek was conceived to change that.
We’re building a streamlined Mobility ecosystem to empower businesses and individuals to move anywhere in the world.
We support employers and employees through every stage of the relocation process, providing an affordable, scalable, high-value service, powered by technology and relocation expertise.
Flexible Relocation Coaches work with Perch Peek to support current markets with surges in business volume, provide flexibility for Relocation Coach capacity, and improve coverage to support relocators across multiple markets and timezones.
This role will work within a network of third-party consultants and with Perch Peek’s Network Manager to deliver quality customer experience in line with customer requirements and Perch Peek’s SLAs for quality and productivity.
You might be an awesome Relocation Coach if you’ve previously worked as a Customer Success Manager, Concierge, Personal Assistant, Support or Operations Specialist, or if you’ve worked in industries like travel, hospitality, Saa S startups, or HR.
Previous experience in the Global Mobility / Relocation industry and knowledge of relocation management and/or destination services is helpful, but not essential, to being a successful Flex Relocation Coach.
You’ll also receive paid training on all of our internal systems.
In more detail, Flexible Relocation Coaches will be contracted to deliver end-to-end Relocation Coach services to a diverse portfolio of relocators by:
- Building trusted relationships with relocators over the duration of their relocation journey as their main point of contact, delegating tasks when appropriate.
- Communicating with relocators via a) the Perch Peek app and b) through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio.
- Handling difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate.
- Providing the "right expertise at the right time" on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully to their new location.
- Supporting relocators in understanding and abiding to their company’s relocation policy, including management of their relocation allowances.
- Recommending and coordinating additional relocation services from providers, working within Perch Peek’s Supply Chain. Examples include immigration, tax or shipping providers.
- Systems
Cleanliness: utilising Operations and Relocation Experience processes to the highest standards to help make sure that our teams and systems run smoothly. i. e. ensuring collected data is accurate and useful for data analysis, reporting, and insights.
- Process implementation: supporting the rollout of process improvements by engaging with new processes and tools.
- Appropriately delegating relevant tasks to third-party consultants, monitoring service delivery to ensure all tasks are completed to a high quality within Perch Peek’s delivery SLAs.
- Identifying and managing escalations, delivery issues and inefficiencies appropriately to ensure your deliverables align with service delivery requirements, policies, and expectations.
- Familiarising yourself with Perch Peek’s products and providing guidance to relocators on how they can utilise the Relocator App and its tools and content.
- Advocating for high-quality knowledge capturing and contributing to developing the Perch Peek content library.
- Collaborating with other Relocation Coaches for creative problem-solving and knowledge sharing.
- You must be available to work during GMT/CET business hours.
- The role requires fluency in verbal and written English, as well as awareness or first‑hand knowledge of major cities and lifestyle norms in the UK and Europe.
- Bonus if you have lived or relocated within the UK or Europe before.
- No prior relocation experience is required, as we provide a comprehensive free training and up‑skilling program to fully prepare you for success as a Relocation Coach.
- Helpful languages: French / Italian / Spanish / German / Portuguese / MENA region knowledge
- While not necessary, we’re especially interested in candidates with the below:
- You share our value of being Customer Obsessed: in this role, you have the customer’s needs at the heart of your thoughts and actions every day.
- You are organised, efficient and prioritise your time so that you can balance being both proactive and reactive to the needs of your portfolio of customers and manage them across different timelines and stages of their relocations.
- You are an eloquent and concise communicator and can tailor your written and verbal communications to the specific customer.
You are comfortable managing expectations and diplomatically handling concerns or objections.
- You are relentlessly focused on delivery.
Things move quickly at Perch Peek, but even faster for our customers, so you should relish challenges and demonstrate a strong natural instinct to drive things to completion.
- You keep an eye on the details! Every relocation has its nuances, and it’s important to understand, track and translate these into accurate recommendations.
- You display comfort in ambiguous situations and are confident in working through unknowns and adapting to challenging customer needs or expectations.
- You are resilient in a range of situations.
From constant changes as a business and product development to specific customer failures, you are comfortable adapting, learning and applying it to the next customer.
- You are highly autonomous and thrive in a 100% remote and independent working environment without losing personal motivation, initiative, or productivity.
- Relocation Experience
- Netherlands - REMOTE
- Germany - REMOTE
- Switzerland - REMOTE
- #J-18808-Ljbffr
[Flexible & Remote] Relocation Consultant, EMEA employer: your Jared
Join a dynamic team in Kensington as a Building Surveyor, where your expertise will be valued and your contributions recognised. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact in the residential, commercial, and public sectors. Enjoy the unique advantage of working in a vibrant location that offers both professional fulfilment and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land [Flexible & Remote] Relocation Consultant, EMEA
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how your Jared might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace [Flexible & Remote] Relocation Consultant, EMEA
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at your Jared know if you can meet their needs without any hiccups!
Tailor Your Application to your Jared:Every company has its vibe and customer approach. Research your Jared's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at your Jared
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at your Jared.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
