At a Glance
- Tasks: Coordinate transport operations, manage routes, and ensure smooth driver coordination.
- Company: Join Saga, a company that values its people and offers a supportive work environment.
- Benefits: Enjoy 25 days holiday, pension scheme, bonuses, and exclusive discounts.
- Other info: Flexible shifts and opportunities for career growth in a dynamic team.
- Why this job: Make an impact in a fast-paced role while developing your organisational and communication skills.
- Qualifications: Strong organisational skills and ability to thrive under pressure; experience in transport is a plus.
The predicted salary is between 28600 - 28600 £ per year.
- Transport Operations Coordinator
- Job Introduction
- Transport Operations Coordinator
- Crawley
- 6-month FTC with potential for extension
- 38.5 hours per week - 12-hour shift pattern, 4 days on, 4 days off *
- Occasional after-hours on-call duties required, with overtime incentives
We are looking for an organised and adaptable Transport Operations Coordinator to join our Transport Team.
We have approximately 100 fleet vehicles and around 150 Chauffeur Drivers, nationwide, within our operation, taking our customers to and from their home to their port or airport destination.
This is an exciting opportunity for someone with experience in a fast-paced operational environment who is ready to make an immediate impact.
While experience in transport would be beneficial, it is not essential.
We are looking for someone who understands the importance of pace, accuracy, and quick decision-making, whether from a control room, call centre, dispatch, customer operations, or another live service environment.
Joining during a particularly busy operational period, you will support our Planning, Delivery, and Support functions by coordinating daily activities, managing changing priorities, and ensuring requirements are delivered efficiently.
You will need to be comfortable working in an environment where situations can change quickly, using your judgement to prioritise tasks, resolve issues, and maintain accuracy while balancing multiple demands.
Working closely with internal teams, customers, drivers, and third-party suppliers, you will combine strong organisational skills with excellent communication and people skills to provide a high level of service.
You will be comfortable following processes, learning new systems, and managing accurate information, while bringing the flexibility and adaptability needed to support a 24/7 operation where priorities can change quickly.
- Due to the nature of the role and because the operational team operates 24/7 from our offices, occasional flexible shift patterns will be a requirement.
Candidates will need to be within a commutable distance of Crawley; there may be the odd occasion to work from home, but the majority of shifts will be from our office base.
- Role Responsibility
- Maintain and administer master route planning data, ensuring all systems and databases are accurate and up to date to support effective journey delivery.
- Support Transport Planners and the Team Leader in producing cost-effective and efficient journey plans in line with business rules and service standards.
- Manage operational changes and queries (including amendments, cancellations and customer requirements), ensuring routing efficiency and driver compliance are maintained.
- Monitor flights, traffic and weather conditions, adapting transport plans in real time to accommodate last-minute changes and ensure smooth driver coordination.
- Communicate effectively with customers, drivers, colleagues and third-party suppliers, providing clear information on pick-ups, mobility, luggage and journey arrangements.
- Produce and maintain journey documentation and reporting, including customer pick-up times, overall mileages and data required for internal budget tracking.
- Handle inbound and outbound calls, resolving customer and supplier queries with a strong focus on delivering exceptional service.
- Work collaboratively across the wider transport operation, meeting daily, weekly and monthly deadlines while maintaining clear and cohesive communication across teams.
- The Ideal Candidate
We are seeking an adaptable operations professional who thrives in a fast-paced environment and can support the team from day one.
Whether your experience is in transport, logistics, dispatch, customer operations, control room, or a similar field, you bring composure under pressure and quickly adjust to changing priorities.
You’ll demonstrate
- Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities effectively.
- The confidence and experience to make decisions quickly and accurately within a time-sensitive operational environment.
- Excellent written and verbal communication skills, with a professional telephone manner and the ability to communicate effectively with a range of stakeholders.
- Good working knowledge of Microsoft Office packages, particularly Excel, with confidence handling data and operational reporting.
- The ability to work independently while also contributing positively as part of a wider team.
- A proactive and adaptable approach, with the ability to respond positively to change and operational challenges.
- A genuine commitment to delivering excellent customer service and maintaining high operational standards.
Desirable (but not essential)
- Previous experience in transport planning, fleet coordination, passenger transport, or a similar operational role.
- Strong geographical knowledge of the UK road network and postcode areas.
- Experience working with transport management systems or journey planning software.
- Experience working within a 24/7 operational environment.
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
Package Description
At Saga we recognise that our people make us special.
We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE
- 25 days holiday + bank holidays
- Option to purchase additional leave - 5 extra days
- Pension scheme matched up to 10%
- Company performance related annual bonus - Up to 5%
- Life assurance policy on joining us, 4 x salary
- Wellbeing programme
- Colleague discounts including family discounts on cruises, holidays and insurance
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- #J-18808-Ljbffr
Transport Operations Coordinator in Crawley employer: your Jared
Innovative Trials is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With a focus on professional growth, the company offers ample opportunities for development in the clinical research field, all while providing the flexibility of remote work. Employees benefit from a dynamic environment that encourages innovation and meaningful contributions to global health initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Operations Coordinator in Crawley
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at your Jared! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Transport Operations Coordinator in Crawley
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at your Jared
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
