Your IT Department Ltd in the United Kingdom is seeking a Service Desk Engineer to log, triage, and resolve tickets across multiple channels, while supporting Microsoft 365 and identity management. You will troubleshoot Windows and macOS endpoints, handle basic networking, and assist with security tooling and VoIP routing.
The role emphasizes mentoring junior engineers, contributing to SOPs, and improving client systems in a hybrid, mostly office-based setting with Nottingham-based operations
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