At a Glance
- Tasks: Lead a team of Application Support Specialists and drive service excellence in ICT.
- Company: Your Housing Group, a leading social landlord with a commitment to diversity.
- Benefits: Competitive salary, flexible homeworking, 25 days leave, and health benefits.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real impact in ICT support services.
- Qualifications: Experience in leading application support teams and strong technical knowledge required.
The predicted salary is between 45000 - 49000 £ per year.
This is an exciting opportunity for an ICT Applications Team Lead to join our ICT Service Delivery team and continue developing both their IT and management career within a business that values flexibility and offers home working. You’ll lead and develop our Application Support Specialists and work with a wider Service Delivery team recently shortlisted for an Outstanding Team Award at this year’s Colleague Awards. We’re looking for someone who shares a passion for delivering a first-class ICT support service and customer excellence across all activities.
Responsibilities
- Lead the ICT Application Support Specialists to deliver an effective and efficient ICT support function, focusing on measuring outputs and driving continuous improvements in service delivery.
- Maintain an in-depth technical understanding of application support and maintenance, and broad knowledge of wider IT disciplines (infrastructure, servers, networking, data storage, Project Management, ITIL, etc.).
- Ensure knowledge of a wide range of applications and how they interface together; collaborate with other ICT teams to drive continuous improvement and uphold service excellence.
- Mentor and develop the team, manage workloads to meet key performance indicators (KPIs) and service standards.
- Work with the team to deliver change and continuously improve service outcomes across the business, embracing Agile and DevOps practices.
What would make me stand out
- Proven experience leading an Application Support Specialist team within a multi-disciplinary environment.
- Strong customer-focused leadership, ability to drive performance, and practical approach to streamlining processes.
- Solid technical knowledge across enterprise applications, integrations, and cloud platforms.
- Ability to lead change and foster a culture of continuous improvement; effective communication at all levels.
- Experience with Agile and DevOps ways of working and managing competing priorities.
Qualifications and Experience
- Experience leading an Application Support team in a multi-disciplinary environment.
- Technical knowledge across enterprise applications, integrations, and cloud platforms.
- Strong customer focus and communication skills at all levels.
- Experience with Agile and DevOps methodologies preferred.
What’s in it for you
- Salary £45,000 – £49,000 for a 35-hour week.
- 25 days annual leave plus Bank Holidays, with holidays increasing with length of service.
- Flexible, homeworking culture with collaboration spaces when needed.
- Contributory pension (employer matches up to 8%).
- Healthcare cash plan (including dental/optician cashback and wellbeing benefits).
- Discounts on cinema, gym memberships, and other major retailers.
About Your Housing Group
Your Housing Group is a registered social landlord providing quality homes and services. We own 29,000 properties and build over 1,000 new homes each year. We are committed to diversity and are an employer of choice, with many colleagues recommending us as a great place to work. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet minimum requirements.
Additional Information
Closing Date: 07 June 2026. We review applications as they’re received and reserve the right to close this advert early; please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Access to confidential information and probity will be assessed to determine potential conflicts of interest.
ICT Applications Team Lead in Willenhall employer: Your Housing Group
Your Housing Group is an exceptional employer that prioritises flexibility and employee well-being, offering a home-based working environment in the Northwest. With a strong commitment to professional development, employees benefit from mentoring opportunities, a collaborative culture, and a range of perks including generous annual leave, a contributory pension scheme, and health benefits. Join a team recently recognised for outstanding service delivery, where your contributions will directly impact the community and enhance your career in ICT management.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Applications Team Lead in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've led teams and improved service delivery in past roles – it’s all about showcasing your experience!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like us at StudySmarter. We love candidates who are passionate about customer excellence and continuous improvement, so make sure to highlight that in your conversations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company – we appreciate that!
We think you need these skills to ace ICT Applications Team Lead in Willenhall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the ICT Applications Team Lead role. Highlight your leadership experience and technical knowledge, especially in application support and Agile methodologies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about delivering first-class ICT support. Share specific examples of how you've led teams and driven improvements in service delivery in your previous roles.
Showcase Your Technical Skills:Don’t shy away from detailing your technical expertise in enterprise applications, integrations, and cloud platforms. We want to see how your background aligns with our needs for this position.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Your Housing Group
✨Know Your Stuff
Make sure you have a solid understanding of the technical aspects related to application support and maintenance. Brush up on your knowledge of enterprise applications, integrations, and cloud platforms. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you drove performance or implemented changes that improved service delivery. Highlight your experience with Agile and DevOps methodologies, as this is key for the role.
✨Customer Focus is Key
Demonstrate your customer-focused approach during the interview. Be ready to discuss how you've ensured excellent service delivery in previous roles. Share specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with the company's values.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team's current projects, challenges they face, or how they measure success. Asking thoughtful questions shows your interest in the role and helps you gauge if the company is the right fit for you.
