At a Glance
- Tasks: Provide critical application support and troubleshoot issues in a dynamic environment.
- Company: Your Housing Group, committed to diversity and inclusivity.
- Benefits: Competitive salary, flexible homeworking, healthcare cash plan, and generous annual leave.
- Other info: Enjoy excellent career growth opportunities and a supportive work culture.
- Why this job: Join a collaborative team and make a real impact on application support.
- Qualifications: Experience in technical support and a solid understanding of ITIL framework.
The predicted salary is between 40000 - 42500 £ per year.
We are looking for an ICT Application Support Specialist to provide critical application support across the group. The role is home‑based (Northwest) with occasional office visits.
Responsibilities
- Take ownership of incidents and requests, ensuring timely resolution
- Contribute to daily stand‑ups and team activities
- Investigate, troubleshoot, and resolve issues, focusing on root cause analysis
- Ensure all work is delivered in line with best practice, standards, and compliance
- Maintain accurate records and audit trails
Qualifications
To be successful you will have experience in:
- Providing technical support for critical applications within a complex environment
- Documenting and quickly learning new systems and applications
- Identifying opportunities for functional improvements and implementing changes
- Maintaining accurate records and ensuring robust audit trails
Ideally, you will:
- Have a solid understanding of the ITIL Service Management Framework
- Be a collaborative team player who works effectively with others
- Possess excellent communication and relationship‑building skills
Remuneration & Benefits
Salary: £40,000 – £42,500 for a 35‑hour week. Annual leave: 25 days plus bank holidays, increasing with time served. Flexible homeworking culture. Benefits include a contributory pension (match up to 8%), healthcare cash plan (24/7 GP access, dental and optician cashback), and discount schemes.
Legal
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for applicants who declare a disability. We respect confidentiality and will manage any potential conflicts of interest.
ICT Applications Specialist in Willenhall employer: Your Housing Group
Your Housing Group is an exceptional employer, offering a flexible homeworking culture that empowers ICT Applications Specialists to thrive in their roles while maintaining a healthy work-life balance. With a strong commitment to employee growth, we provide comprehensive benefits including a contributory pension, healthcare cash plan, and generous annual leave, all within a supportive and diverse environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Applications Specialist in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field and let them know you're on the hunt for an Applications Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of the ITIL Service Management Framework. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific incidents you've resolved in the past. Highlight your approach to troubleshooting and how you ensure compliance and best practices.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ICT Applications Specialist in Willenhall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Applications Specialist role. Highlight your experience in providing technical support and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past, and don’t forget to show your enthusiasm for joining us at StudySmarter.
Showcase Your Problem-Solving Skills:Since the role involves troubleshooting and resolving issues, make sure to highlight your problem-solving skills in your application. We love seeing candidates who can think critically and take ownership of their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Your Housing Group
✨Know Your Applications
Make sure you brush up on the critical applications you'll be supporting. Familiarise yourself with their functionalities and common issues. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Master the ITIL Framework
Since a solid understanding of the ITIL Service Management Framework is ideal for this position, take some time to review its principles. Be ready to discuss how you've applied these concepts in past roles, especially in incident management and service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've investigated and resolved application issues in the past. Focus on your approach to root cause analysis and how you implemented functional improvements. This will demonstrate your proactive mindset and ability to take ownership of incidents.
✨Communicate Effectively
Since excellent communication and relationship-building skills are key, practice articulating your thoughts clearly. Think about how you can convey complex technical information in a way that's easy to understand, especially when discussing your experiences with team collaboration.
