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- Tasks: Support tenants with welfare benefits and debt advice, managing diverse customer queries.
- Company: A leading social housing provider in Greater Manchester dedicated to community support.
- Benefits: Competitive salary, comprehensive benefits package, and hybrid working options.
- Why this job: Make a real difference in people's lives by helping them navigate financial challenges.
- Qualifications: Experience in welfare advice and strong communication skills are essential.
- Other info: Join a supportive team focused on empowering vulnerable individuals.
The predicted salary is between 36000 - 60000 £ per year.
A social housing provider in Greater Manchester is seeking a Welfare Benefit & Debt Advice Officer to manage customer queries related to benefits and debts. The successful candidate will have significant experience in providing welfare advice, alongside excellent communication and customer care skills. This challenging role requires managing a diverse caseload and liaising with various local providers to assist vulnerable individuals. The position offers a competitive salary and a comprehensive benefits package.
Welfare Benefits & Debt Advisor – Hybrid, Tenant Support employer: Your Housing Group
Contact Detail:
Your Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits & Debt Advisor – Hybrid, Tenant Support
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare benefits and debt advice. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight your experience in managing customer queries and how you've successfully assisted vulnerable individuals in the past.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests, so take advantage of it and get your application in today!
We think you need these skills to ace Welfare Benefits & Debt Advisor – Hybrid, Tenant Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in welfare advice and customer care. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping vulnerable individuals and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves managing customer queries, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d interact with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Your Housing Group
✨Know Your Stuff
Make sure you brush up on the latest welfare benefits and debt advice regulations. Familiarise yourself with local providers in Greater Manchester, as this will show your commitment to helping vulnerable individuals and your understanding of the community.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent communication skills by actively listening and responding thoughtfully. Use examples from your past experience where you successfully managed customer queries or resolved conflicts to highlight your customer care abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations related to welfare benefits and debt management. Think about your approach to managing a diverse caseload and be ready to discuss strategies you would use to support clients effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the support systems in place for advisors or how they measure success in assisting tenants. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
