Empty Homes Coordinator in Warrington

We are committed to providing the best repairs service possible for our Empty Homes to enable our new customers a safe and happy place to live. To help us achieve this, we’re looking for a dedicated and enthusiastic Co-Ordinator to join our experienced team.

To be successful you will need to be experienced and confident in a fast-paced environment, being able to adapt to different situations that arise daily. Working with internal and external contractors and providing them with all aspects of the H&S documentation throughout the empty homes process. Collecting data and logging this information within required SLA’s. As a Co Ordinator, you’ll play a pivotal role in ensuring our empty homes receive a seamless and high-quality service and be proud to do things the ‘YHG way,’ which means we value respect, fairness, honesty, and care in everything we do. If you share these values and have a passion for delivering excellent customer experiences, we’d love to hear from you!

You will be homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. You will be based mainly from home; however, we currently attend the office two days a week.

To be a successful Empty Homes Coordinator, here at YHG, you will have:

• Knowledge and experience of scheduling
• Strong organisational skills and an ability to prioritise a busy and reactive workload that can have conflicting priorities.
• A positive, resilient, and flexible approach.
• Ability to demonstrate reliability and initiative and be able to work as part of a team and on your own.
• Be honest & reliable, respectful & fair and care about our customers.
• Proactive & adaptable approach – work collaboratively with operations, scheduling and customer facing teams to deliver a quality service and meet KPI’s.

Ideally you will:

• Have experience of scheduling in a repairs and maintenance service
• Have experience of MRI, FLS & Accuserv but training can be provided for the right person.
• Have social housing experience.

This role is really suited to someone who strives for continual improvement and likes to get things right first time and produce excellent results for our customers and colleagues.

In return we offer £26,000 - £27,000 for a 40-hour week, and 23 days annual leave (holidays continue to increase with time served) plus Bank Holidays, plus 3 discretionary days between Christmas and New Year, but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, and a huge range of discounts with some of the biggest high street and online names.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by building over 100 new homes a year and continually reinvesting in our 29,000 properties, tailoring our services to meet the diverse needs of our customers. Our Repairs and Maintenance Teams play a huge part in delivering these services to our customers.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.