At a Glance
- Tasks: Support customers with tenancy challenges and deliver proactive solutions.
- Company: Your Housing Group, a leading social landlord making a difference in the North.
- Benefits: Competitive salary, generous leave, wellness perks, and progression opportunities.
- Other info: Join a diverse team committed to equal opportunities and community support.
- Why this job: Make a real impact by helping people sustain their homes and improve their lives.
- Qualifications: Experience in supporting vulnerable customers and excellent communication skills.
The predicted salary is between 27000 - 27904 £ per year.
Location: Regional – Staffordshire Moorlands and Cheshire East
Weekly Hours: 35
This is an exciting opportunity for a Tenancy Support Officer to join our Tenancy Support Team. At Your Housing Group (YHG), our priorities are to keep people safe and be a great landlord, and as a Tenancy Support Officer, you will have a key role to play in this. Working with new and existing YHG customers to provide support with their practical and personal challenges, you will deliver pro‑active solutions to enable customers to sustain their tenancy.
Working week
You will work flexibly to support YHG customers in your area.
Responsibilities
- Provide one-to-one support to new and existing YHG customers to address issues that may threaten their tenancy.
- Manage your own caseload, working in partnership with customers, colleagues and external agencies, taking a holistic approach.
- Triage referrals and collaborate with other colleagues to ensure customers receive the appropriate support and services.
- Maintain accurate case notes and records, and collect key data to demonstrate the positive outcomes of your work.
- Collaborate with tenancy support colleagues, sharing good practice, ideas, contacts and solutions.
Qualifications
- Experience in providing one-to-one support to vulnerable customers in a social housing context.
- Good knowledge of best practice in safeguarding adults and safeguarding children.
- The ability to build good working relationships with partner agencies.
- Experience of developing support plans with customers and key internal/external stakeholders.
- Excellent communication skills.
- Passionate advocate for people who need support, building trust and empathy with customers.
Benefits
- We offer £27,000 – £27,904 for a 35‑hour week and 26 days (pro‑rata) annual leave (plus bank holidays, with leave increasing over time).
- Contributory pension with up to 8% employer match.
- Medicash cash plan providing dental, optician cashback and 24/7 GP access.
- Well‑being benefits including alternative therapy treatments.
- Discount scheme for cinema, gym memberships and major retail and online brands.
- Progression opportunities and training from YHG and local authority partners.
Who We Are
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. We invest in our 29,000 properties and build over 1,000 new homes each year, making a real difference in the North of England.
Equal Opportunities
Your Housing Group values diversity and encourages applications from all communities. We operate a Guaranteed Interview Scheme for applicants who declare a disability. All applicants who meet the minimum requirements will be guaranteed an interview. A satisfactory Basic DBS check is required for this role.
Tenancy Support Officer in Stoke-on-Trent employer: Your Housing Group
At Your Housing Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of both our employees and the communities we serve. As a Tenancy Support Officer in the beautiful Staffordshire Moorlands and Cheshire East regions, you will benefit from flexible working hours, comprehensive training opportunities, and a generous benefits package including a contributory pension and well-being initiatives. Join us in making a meaningful impact while enjoying a fulfilling career with ample room for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer in Stoke-on-Trent
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Your Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Your Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Your Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Your Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Tenancy Support Officer in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Your Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Tenancy Support Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Your Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Your Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
