Retirement Living Services Scheme Manager in St Helens

This is an exciting opportunity for an experienced housing professional, passionate about supporting older people, to take the lead in the day-to-day running of YHG's Reeve Court Village Retirement Living Scheme, in St Helens.

As the Scheme Manager, you will provide support, advice, and signposting to all customers, be responsible for all premises and staff management, consulting with external partners providing services to the scheme, and for promoting a friendly, vibrant community enabling customers to have choices and live independently.

We are looking for a results-driven Scheme Manager with strong staff leadership, focused on Health and Safety, leading a team to deliver a high standard of customer service to our residents.

You will be based at Reeve Court Village Retirement Living Scheme, working 35 hours per week on Monday to Friday between the hours of 9am and 5pm.

One of the wonderful things about this role is the variety; no two days will be the same! You and your team will be involved in a range of housing management services including marketing, lettings, dealing with low-level ASB, rent queries, and facilities management.

Customer support is key to this role, and you will also oversee the use of the scheme for social activities, provide well-being support, and manage any external partners to the scheme enabling customers to live independently and be provided with an excellent service.

Along with the day-to-day management of your team who support in providing all housing and related services, to ensure customers' needs are always met, you will also be responsible for Health and Safety on the scheme (including fire tests and supporting our customers to stay safe) ensuring regular checks are completed and documented appropriately and in line with Group policy.

It’s a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG's service to our customers.

To be successful as a Scheme Manager, here at YHG, you will need to be able to demonstrate:

• Experience of managing Older People’s services, retirement living or over 55s Housing schemes
• In-depth knowledge of the services on offer to these customers through experience within Housing management or other relevant Housing sector experience
• Ideally you will be a collaborative team player with a customer-first mentality
• Excellent communicator, with experience of partnership working
• Resilient and adaptable, able to prioritise a busy and reactive workload
• Experience of health and safety within a communal environment

This role is really suited to someone who likes to interact with customers and deliver a people-centric service, particularly to older people, who can manage a wide range of situations with empathy, sensitivity, and diplomacy.

In return we offer £26,000 - £30,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays. Our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at Reeve Court Village in St Helens, you will also have access to Youggle House – our wellbeing, social, collaboration, and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.

On top of this, we will provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half-price cinema tickets, subsidised gym memberships, and a huge range of discounts with some of the biggest high street and online names.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We are an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: Friday 2nd October 2026. We review applications as they're received and reserve the right to close this advert early.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Your Housing Group welcomes applications from our customers; however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.