Housing and Customer Service Manager in Runcorn

This is an exciting opportunity for an experienced housing professional who will embrace and champion new opportunities and lead a team providing services to our customers in Cheshire and Merseyside.

As the Housing and Customer Service Manager you will oversee the delivery of strong, high quality, customer focused and proactive housing management and support services to tenants and leaseholders in sheltered housing and retirement living schemes.

As a leader, you will be responsible for premises and people management in your area, providing support and advice to your team, and working closely with external partners to promote friendly, vibrant schemes and support customers to have choices and live independently!

Working Week

The core hours for our customers are 9am to 5pm, however some work outside of these hours may be required from time to time.

Responsibilities

You will play a key role in supporting our customers and our colleagues, including:

• Ensuring targets for voids, allocations, housing management and customer safety and wellbeing are met.
• Effective people management, supporting your team to ensure delivery standards are maintained and to respond to customer needs.
• Creating a positive climate for customer engagement.
• Building and maintaining successful relationships with customers and stakeholders.
• Managing the budget and services for your area, delivering value for money.

One of the great things about this role is having the opportunity to make a real difference for our customers and communities. Ultimately, you will be driven to get things right first time and to achieve successful outcomes for our customers.

It’s a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG’s service to our customers.

What makes you stand out

To be successful as a Housing and Customer Service Manager here at YHG, you will have:

• Knowledge of housing management legislation and housing/tenancy management principles.
• Experience of managing a dispersed team of people.
• Experience of delivering exemplary customer service ideally to older people.
• Ability to build positive relationships with a diverse range of people.
• Ability to travel easily between sites where needed and a flexible, proactive approach.

Ideally you will be:

• A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first.
• Able to effectively engage with internal and external stakeholders and key partners.
• Resilient and adaptable, able to prioritise a busy and reactive workload.
• A great communicator, written and verbal, with excellent attention to detail.

This role is really suited to someone who motivates their team to get things right first time and produce excellent results for customers, colleagues and the wider community.

If you feel this could be the right role for you, we would love to hear from you!

What’s in it for me?

In return we offer £37,500 to £40,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet available by visiting the vacancy on Your Housing Group’s career’s website.

About Your Housing Group

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Pre-employment checks

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 18th February 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role they will be guaranteed an interview.

Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.