At a Glance
- Tasks: Provide customer support and promote a vibrant community for independent living.
- Company: Your Housing Group, committed to diversity and community engagement.
- Benefits: Competitive salary, 26 days leave, health perks, and discounts on cinema and retail.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Be the face of the organisation and make a real difference in people's lives.
- Qualifications: Office experience, strong IT skills, and a customer-first attitude.
The predicted salary is between 24479 - 24479 £ per year.
Salary: £24,479.00 per annum for a 35-hour week
Contract: Permanent
Location: Hollymere, New Grosvenor Road, Ellesmere Port, Cheshire, CH65 2HH
Working Hours: 35 hours per week; full time; two-week rota with alternate Saturdays 10-2.
Responsibilities:
- Provide customer support and signposting to customers.
- Support the wider team to ensure smooth running of the Scheme.
- Promote a friendly, vibrant community enabling customers to live independently.
- Admin tasks: record‑keeping, data entry, correspondence.
- Be the face of the organization, first‑person dealing face‑to‑face with customers and external partners.
- Identify opportunities to improve and enhance service to customers.
Qualifications & Requirements:
- Experience working in an office environment.
- Strong IT skills.
- Strong organisational skills.
- Collaborative team player with a customer‑first mentality.
- Resilient and adaptable, able to prioritise a busy reactive workload.
- Excellent communicator with attention to detail.
- Empathy, sensitivity and diplomacy when interacting with older people.
- Pass a satisfying Basic DBS check.
Benefits:
- Competitive salary as listed above.
- 26 days annual leave (pro‑rata for part‑time hours); holidays increase with time served.
- Allowance for Bank Holidays.
- Contributory pension – match up to 8% of employee contribution.
- Health and wellbeing benefits: 24/7 GP Access, money back from prescriptions, alternative therapy treatments.
- Access to half‑price cinema tickets and discounts with high street and online retailers.
- Wellbeing, social, collaboration and meeting space at Youggle House (occasionally require travel).
EEO Statement: Your Housing Group values diversity and encourages applications from all communities. The company operates a Guaranteed Interview Scheme for anyone who declares they have a disability.
RLS Administrator employer: Your Housing Group
As an RLS Administrator at Your Housing Group, you will be part of a supportive and vibrant community dedicated to helping customers live independently. With a competitive salary, generous annual leave, and a strong focus on employee wellbeing, including access to health benefits and discounts, this role offers not just a job but a meaningful career path. The collaborative work culture encourages personal growth and development, making it an excellent employer for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land RLS Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Your Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Your Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace RLS Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Your Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Your Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Your Housing Group!
How to prepare for a job interview at Your Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
