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- Tasks: Join our team as an Administrator, supporting customers and handling essential admin tasks.
- Company: Your Housing Group is a leading social landlord dedicated to quality homes and community support.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a fantastic benefits package including discounts and healthcare.
- Why this job: Make a real difference in people's lives while working in a vibrant community atmosphere.
- Qualifications: Experience in an office environment, strong organisational skills, and excellent communication are essential.
- Other info: This role requires a Basic DBS check and offers a guaranteed interview for applicants with disabilities.
The predicted salary is between 11466 - 11466 £ per year.
Contract: Permanent
Location: Kingsway, Chester
Weekly Hours: 17.5 hours
Are you looking for more than just an Admin role? Are you looking for a role where you can make a difference to people's lives? This is an exciting opportunity to join our team at Kingswood, our Retirement Living Scheme in Chester. As an Administrator your role will include essential administration tasks, but this is also a customer facing role providing opportunities to make a real difference to our customers' lives.
You will be based onsite at Kingswood, situated in Kingsway, Chester. Your hours will be - 17.5 hours per week on a 2-week rolling rota. Week 1 – Monday, Tuesday, Saturday, Sunday 9am – 2pm
As part of the Kingswood team, in addition to admin tasks you will provide support and signposting to our customers and support the wider team to ensure the smooth running of the Scheme, promoting a friendly, vibrant community enabling customers at Kingswood to live independently. One of the wonderful things about this role is the variety, no two days will be the same! Customer support is key to this role - you will be the face of the organization, and often the first person dealing face to face with customers and external partners.
It's a given you will have excellent communication skills and be a true people person, always on the lookout for opportunities to improve and enhance YHG's service to our customers.
To be successful as an Administrator, here at YHG, you will need to be able to demonstrate:
- Experience of working in an office environment
- Strong organisational skills
Ideally you will be a:
- Collaborative team player with a customer first mentality
- Resilient and adaptable, able to prioritise a busy and reactive workload
- A great communicator, with excellent attention to detail.
This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can deal with a wide range of situations with empathy, sensitivity and diplomacy.
In return we offer £11,466 for a 17.5 hour week and 25 days (pro-rata for part time hours) annual leave (holidays also increase with time served) plus an allowance for Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, and a huge range of discounts with some of the biggest high street and online names.
Although you are based at Kingswood, you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington, which you may need to travel to on occasions to meet up with your wider management team or complete specific face to face training.
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 82% of colleagues recommend us as a 'great place to work'.
As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.
Closing Date: Friday 4th July 2025. We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.
Retirement Living Services – Administrator employer: Your Housing Group
Contact Detail:
Your Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Services – Administrator
✨Tip Number 1
Familiarise yourself with the specific needs of older adults, as this role involves providing support to them. Understanding their challenges and preferences will help you connect better during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles where you've had to deal with a diverse range of people. This will demonstrate your ability to handle various situations with empathy and professionalism.
✨Tip Number 3
Prepare examples of how you've worked collaboratively in a team setting. Since this role requires a team player mentality, showcasing your teamwork skills can set you apart from other candidates.
✨Tip Number 4
Research Your Housing Group and their values. Being able to discuss how your personal values align with theirs during the interview can show your genuine interest in the role and the organisation.
We think you need these skills to ace Retirement Living Services – Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Administrator position. Highlight how your skills and experiences align with the role, especially in customer service and administration.
Tailor Your CV: Customise your CV to reflect relevant experience in office environments and customer-facing roles. Emphasise your organisational skills and any previous work that demonstrates your ability to support a community or team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others, particularly older people. Use specific examples from your past experiences to illustrate your communication skills and adaptability in various situations.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Administrator role.
How to prepare for a job interview at Your Housing Group
✨Show Your People Skills
As this role is customer-facing, it's crucial to demonstrate your excellent communication skills. Be prepared to share examples of how you've successfully interacted with customers in the past, especially in challenging situations.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities. During the interview, discuss specific instances where you managed multiple tasks effectively or improved processes in your previous roles.
✨Demonstrate Empathy and Sensitivity
Since you'll be working with older people, it's important to show that you can handle situations with empathy and sensitivity. Share experiences where you've had to be particularly understanding or supportive.
✨Research the Company Culture
Understanding the values and culture of Your Housing Group will help you align your answers with what they are looking for. Mentioning their commitment to diversity and community support can show that you're a good fit for their team.
