At a Glance
- Tasks: Plan and manage repair operatives’ schedules while providing top-notch customer service.
- Company: Join a supportive team at Your Housing Group, dedicated to excellent repairs service.
- Benefits: Enjoy a competitive salary, generous leave, healthcare perks, and discounts.
- Other info: Embrace a dynamic work culture with opportunities for growth and collaboration.
- Why this job: Make a real difference in people's lives while working flexibly from home.
- Qualifications: Experience in scheduling and strong customer service skills are essential.
The predicted salary is between 29080 - 32218 £ per year.
Salary: £26,881.05 - £27,579
Contract: Fixed Term Contract until January 2027
Location: Homebased (North West)
Weekly Hours: 40 hours per week
Role Overview
We are committed to providing the best repairs service possible for our customers. We’re looking for dedicated and customer-focused schedulers to join our team. The Scheduler will plan and manage repair operatives’ daily schedules and work collaboratively with operations and customer service to deliver effective, customer-focused repairs and maintenance. This is a reactive repairs service role that values respect, fairness, honesty and care.
Working Week
The role is home‑based for the most part. You must live in the North West within a reasonable travelling distance of our Head Office in Warrington for occasional meetings and training, typically one or two days per week.
Responsibilities
- Plan and manage repair operatives’ diaries.
- Handle inbound calls and emails and conduct outbound calls to keep customers informed of their repair or maintenance requests.
- Update information in systems accurately and timely.
Qualifications & Requirements
- Knowledge and experience of scheduling.
- Excellent customer service skills and experience of handling customer contacts.
- Strong organisational skills with the ability to prioritise a busy, reactive workload that may have conflicting priorities.
- Positive, resilient and flexible approach.
- Reliability, initiative and ability to work both independently and as part of a team.
- Honesty, reliability, respect, fairness and a genuine care for customers.
- Experience of scheduling in a repairs and maintenance service (preferred).
- Experience of FLS & Accuserv systems (training provided for suitable candidate).
- Experience in social housing (preferred).
Benefits
- Salary £26,881.05 – £27,579 per year for a 40‑hour week.
- 23 days annual leave + 3 discretionary days between Christmas & New Year + bank holidays.
- Contributory pension with up to 8% employer match.
- Advanced level healthcare cash plan with dental, optician cashback and 24/7 GP access.
- Health and wellbeing benefits including money back on prescriptions and alternative therapy treatments.
- Discount scheme with cinema, high street and online retailers.
- Flexible, home‑working culture with trust and support.
- Shared collaboration space at Youggle House (if needed).
Equal Opportunity
Your Housing Group values diversity and encourages applications from all communities. We operate a Guaranteed Interview Scheme for applicants who declare a disability that meet the minimum requirements for the role. We welcome applications from our customers, subject to confidential information and probity checks.
Scheduler in Peacehaven employer: Your Housing Group
Your Housing Group is an exceptional employer that prioritises a flexible and supportive work culture, allowing schedulers to thrive in a home-based environment while maintaining strong connections with the team. With a commitment to employee wellbeing, we offer generous annual leave, a contributory pension scheme, and comprehensive healthcare benefits, ensuring our staff feel valued and empowered to grow within their roles. Join us in making a meaningful impact in the community through our customer-focused repairs service, where respect, fairness, and care are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Peacehaven
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Your Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Your Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduler in Peacehaven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Your Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Your Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Your Housing Group!
How to prepare for a job interview at Your Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
