At a Glance
- Tasks: Deliver top-notch tenancy management services while managing your own schedule.
- Company: Join a diverse housing group committed to making a positive impact.
- Benefits: Enjoy a £30,000 salary, 25 days leave, and fantastic employee perks.
- Other info: Diverse workplace with guaranteed interviews for eligible applicants.
- Why this job: Make a real difference in people's lives while enjoying flexibility and independence.
- Qualifications: Knowledge of social housing laws and a passion for customer service.
The predicted salary is between 30000 - 30000 € per year.
Contract Details
Fixed term contract 2 years
Location: Regional. Liverpool, Halton & Sefton
Weekly Hours: 35 hours
What will you do?
We have an exciting opportunity for a Tenancy Management Officer covering areas in Liverpool, Halton & Sefton. Living locally in or around Liverpool City Region, you will travel around your ‘patch’ with the freedom to manage your diary around customer visits and stakeholder meetings. You will also be required to visit our Head Office in Birchwood, Warrington (WA3 7QH) for meetings and training as and when required. First and foremost, you will work independently, taking the lead on delivering a first-class, end-to-end customer-focused tenancy management service. You will have flexibility to manage your own diary, choose a working location that suits you and your customer base, and influence how our estates and neighbourhoods look and feel.
Key Responsibilities
- Provide a first-class, end-to-end tenancy management service.
- Work independently and lead delivery.
- Manage customer visits, stakeholder meetings, and diary effectively.
- Travel to the Head Office for meetings and training.
Qualifications & Experience
- Knowledge of the legal and regulatory framework of social housing and tenancy management.
- Good knowledge of best practice in safeguarding adults and safeguarding children.
- A good level of understanding of Housing Management and relevant Housing services.
- Passion for delivering consistently high levels of customer service and making a positive difference to customers’ lives.
- Team player, working closely with colleagues within your own team and cross‑departmental decision making.
Benefits
Salary of £30,000 for a 35-hour week with 25 days (pro‑rata) annual leave plus Bank Holidays. Employee benefits include:
- Contributory pension with 8% employer match.
- Contributory healthcare cash plan providing dental, optician cashback, 24/7 GP access, prescriptions discount and alternative therapy treatments.
- Discount scheme: half-price cinema tickets, subsidised gym memberships and a range of discounts with high street and online retailers.
Additional Information
Successful applicants must complete a satisfactory Basic DBS check. Your Housing Group values diversity and encourages applications from all communities. Our Guaranteed Interview Scheme ensures that eligible applicants who declare a disability will receive a guaranteed interview if they meet the minimum requirements.
Closing Date: 28th May 2026
Tenancy Management Officer in Liverpool employer: Your Housing Group
Your Housing Group is an exceptional employer, offering a supportive and flexible work environment for Tenancy Management Officers in the vibrant Liverpool City Region. With a strong commitment to employee growth, you will benefit from comprehensive training opportunities, a generous salary package, and a range of health and wellness benefits, all while making a meaningful impact in your community. Join us to enjoy a culture that values diversity and prioritises customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Officer in Liverpool
✨Tip Number 1
Get to know the local area! Since this role covers Liverpool, Halton & Sefton, familiarise yourself with the communities and their needs. This will help you connect better with potential employers and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Attend local events or community meetings related to housing and tenancy management. This is a great way to meet people in the industry and learn about job opportunities that might not be advertised yet.
✨Tip Number 3
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in tenancy management and customer service. When you get the chance to meet potential employers, this can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Tenancy Management Officer. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Tenancy Management Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Management Officer role. Highlight your experience in tenancy management and customer service, showing us how you can deliver that first-class service we’re looking for.
Showcase Your Local Knowledge:Since this role covers Liverpool, Halton & Sefton, let us know about your familiarity with these areas. Mention any local connections or insights that could help you manage your patch effectively.
Demonstrate Independence:We want to see that you can work independently and manage your own diary. Share examples of how you've successfully organised your time and prioritised tasks in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Your Housing Group
✨Know Your Stuff
Make sure you brush up on the legal and regulatory framework of social housing and tenancy management. Familiarise yourself with best practices in safeguarding adults and children, as well as relevant housing services. This knowledge will not only help you answer questions confidently but also show your passion for delivering high-quality customer service.
✨Showcase Your Independence
Since the role requires you to work independently, be prepared to discuss examples from your past where you've successfully managed your own projects or tasks. Highlight how you effectively organised your time and resources to deliver results, as this will demonstrate your ability to take the lead in tenancy management.
✨Customer Service is Key
Prepare to talk about your approach to customer service. Think of specific instances where you've made a positive difference in someone's life through your work. This will resonate well with the interviewers, as they are looking for someone who is genuinely passionate about helping customers and improving their living conditions.
✨Be a Team Player
Even though you'll be working independently, collaboration is still important. Be ready to discuss how you've worked closely with colleagues in the past, especially in cross-departmental settings. This will show that you can balance independence with teamwork, which is crucial for the role.
