At a Glance
- Tasks: Lead a top-notch tenancy management service while managing your own schedule.
- Company: Join a diverse housing group committed to making a positive impact.
- Benefits: Enjoy a £30,000 salary, 25 days leave, and fantastic employee perks.
- Other info: Diverse workplace with guaranteed interviews for eligible applicants.
- Why this job: Make a real difference in your community with flexible working options.
- Qualifications: Knowledge of social housing laws and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
Contract Details
Fixed term contract 2 years
Location: Regional. Liverpool, Halton & Sefton
Weekly Hours: 35 hours
What will you do?
We have an exciting opportunity for a Tenancy Management Officer covering areas in Liverpool, Halton & Sefton. Living locally in or around Liverpool City Region, you will travel around your ‘patch’ with the freedom to manage your diary around customer visits and stakeholder meetings. You will also be required to visit our Head Office in Birchwood, Warrington (WA3 7QH) for meetings and training as and when required. First and foremost, you will work independently, taking the lead on delivering a first-class, end-to-end customer-focused tenancy management service. You will have flexibility to manage your own diary, choose a working location that suits you and your customer base, and influence how our estates and neighbourhoods look and feel.
Key Responsibilities
- Provide a first-class, end-to-end tenancy management service.
- Work independently and lead delivery.
- Manage customer visits, stakeholder meetings, and diary effectively.
- Travel to the Head Office for meetings and training.
Qualifications & Experience
- Knowledge of the legal and regulatory framework of social housing and tenancy management.
- Good knowledge of best practice in safeguarding adults and safeguarding children.
- A good level of understanding of Housing Management and relevant Housing services.
- Passion for delivering consistently high levels of customer service and making a positive difference to customers’ lives.
- Team player, working closely with colleagues within your own team and cross‑departmental decision making.
Benefits
Salary of £30,000 for a 35-hour week with 25 days (pro‑rata) annual leave plus Bank Holidays. Employee benefits include:
- Contributory pension with 8% employer match.
- Contributory healthcare cash plan providing dental, optician cashback, 24/7 GP access, prescriptions discount and alternative therapy treatments.
- Discount scheme: half-price cinema tickets, subsidised gym memberships and a range of discounts with high street and online retailers.
Additional Information
Successful applicants must complete a satisfactory Basic DBS check. Your Housing Group values diversity and encourages applications from all communities. Our Guaranteed Interview Scheme ensures that eligible applicants who declare a disability will receive a guaranteed interview if they meet the minimum requirements.
Closing Date: 28th May 2026
Independent Tenancy Management Lead in Liverpool employer: Your Housing Group
Your Housing Group is an exceptional employer, offering a supportive and flexible work environment for the Independent Tenancy Management Lead role in the vibrant Liverpool City Region. With a strong commitment to employee well-being, we provide competitive salaries, generous annual leave, and a comprehensive benefits package that includes a contributory pension and healthcare cash plan. Our culture fosters professional growth and inclusivity, ensuring that every team member can make a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Tenancy Management Lead in Liverpool
✨Tip Number 1
Get to know the local area! Since this role covers Liverpool, Halton & Sefton, familiarise yourself with the communities and their needs. This will help you connect better with potential employers and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Attend local events or community meetings related to housing and tenancy management. This is a great way to meet people in the industry and get your name out there. Plus, you never know who might have a lead on a job!
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your knowledge of social housing regulations and your passion for customer service. Make it clear that you’re ready to take the lead and deliver top-notch service.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. By applying directly, you can ensure your application stands out and shows your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace Independent Tenancy Management Lead in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in tenancy management and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for delivering high-quality customer service shine through in your application. We love candidates who are genuinely excited about making a positive difference in people's lives, so share your motivation and passion for the role!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and hit that apply button!
How to prepare for a job interview at Your Housing Group
✨Know Your Stuff
Make sure you brush up on the legal and regulatory framework of social housing and tenancy management. Familiarise yourself with best practices in safeguarding adults and children, as well as relevant housing services. This knowledge will not only help you answer questions confidently but also show your passion for delivering high-quality customer service.
✨Showcase Your Independence
Since this role requires a lot of independent work, be prepared to discuss how you've successfully managed your own projects or responsibilities in the past. Share specific examples of how you've led initiatives or made decisions that positively impacted customers or your team.
✨Master Your Diary Management
The ability to manage your diary effectively is crucial for this position. Think about how you can demonstrate your organisational skills during the interview. You might want to share strategies you’ve used to balance customer visits and stakeholder meetings while ensuring you meet all deadlines.
✨Be a Team Player
Even though you'll be working independently, collaboration is key. Prepare to talk about how you’ve worked closely with colleagues in the past, especially in cross-departmental settings. Highlight any experiences where teamwork led to better outcomes for customers or improved processes.
