At a Glance
- Tasks: Assist with housing applications and provide excellent customer service in a dynamic environment.
- Company: Join Your Housing Group, a leading social landlord making a difference in the community.
- Benefits: Enjoy a competitive salary, flexible working, and a fantastic benefits package including discounts and healthcare.
- Other info: Great opportunities for progression within the company and a supportive work culture.
- Why this job: Be part of a team that helps people find quality homes while developing your career.
- Qualifications: Experience in housing administration and strong organisational skills are preferred.
The predicted salary is between 26000 - 26000 £ per year.
Are you driven to achieve results and great outcomes; do you work at pace on your own or within a team? Are you looking to be part of an amazing organisation like Your Housing Group and join #TEAMYHG to provide a brilliant customer experience?
If this is you, and you have knowledge or experience within Social Housing Choice Based Lettings Portals and general administration duties, we would love to hear from you! This is an exciting opportunity for a Permanent Housing Assistant to join our Region 1 Housing Management Team, which covers the Liverpool, Halton and Sefton area.
The successful post holder will be performance driven, with the ability to manage your own workload and meet targets. Travel is required to our Head Office, Youggle House for meetings and training, and to occasionally cover our team office in Sefton Park Hub in Liverpool.
Reporting to the Assistant Regional Manager, you will provide advice and guidance to housing applications on Choice based lettings for Property Pool Plus, with responsibility for processing invoices and raising purchase orders. You will also work with the housing management team to ensure gas safety checks are booked in with our customers. You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a month.
You will be foremost responsible for providing the Regional Housing Management Team with an efficient and effective administration service. This relates to providing access for gas Safety Checks and the management of Choice Based Lettings Portal Property Pool Plus. You will be able to manage your own time against a list of tasks with varying deadlines and priorities whilst maintaining accurate records. You will also be passionate for handling customer and stakeholder enquiries through to resolution.
To be successful as a Housing Assistant here at YHG, you will have experience in:
- Processing housing applications for choice-based lettings schemes administered by the Group, ensuring applications, queries and reviews are timely processed.
- Supporting the Group’s Regional Housing Management Team and Compliance Team, through all available contacts proactively contacting customers requiring access for gas safety checks, minimising the requirement for Tenancy Management Officers to complete gas access home visits.
- Processing purchase orders, invoices and sundry payments in line with the Group Operational Standing Orders (OSO’s) and required timescales.
- Completing landlord reference checks for existing and former customers.
- Administering and maintaining the Group’s management move and tenancy transfer list.
- Administering and completing low level tenancy changes e.g. name changes.
- Completing ad-hoc administration tasks on behalf of the Regional Housing team.
- Identifying and reporting any issues/breaches, in relation to Health and Safety.
- Adhering to safeguarding policy and procedure; where appropriate refer customers at risk to relevant and appropriate Agencies/Local Authority.
- Supporting the wider Regional Team to meet team objectives and Key Performance Indicators.
- Undertaking additional duties appropriate to the role and/or grade.
Ideally you will have strong organisational skills with the ability to effectively prioritise a busy and reactive workload. A positive attitude with a flexible and adaptable approach is essential. This role is really suited to someone who likes to work at pace, is organised and performance driven, always wanting to provide a great customer experience.
This role also offers genuine progression opportunities where many post-holders in this role have gone onto other areas of the business such as Allocations and Lettings Offers and Tenancy Management Officers. If you feel this could be the right role for you, we would love to hear from you!
In return we offer £26,000.00 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too.
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
Closing Date: 9th August 2026. We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities.
Housing Assistant in Warrington employer: Your Housing Group
Your Housing Group is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Liverpool, the role of Compliance & Facilities Inspector provides unique opportunities to make a meaningful impact on community safety while enjoying benefits like a company car, generous annual leave, and a contributory pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Warrington
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Your Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Your Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Your Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Your Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Assistant in Warrington
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Your Housing Group:Before hitting send, make sure to tailor your application specifically to Your Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Your Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
