Housing Assistant

Location: Homebased North West - Home Worker

Weekly Hours: 35

This is an exciting opportunity for a Permanent Housing Assistant to join our Region 1 Housing Management Team, which covers the Liverpool, Halton and Sefton area. The successful post holder will be performance driven, with the ability to manage your own workload and meet targets. Travel is required to our Head Office, Youggle House for meetings and training, and to occasionally cover our team office in Sefton Park Hub in Liverpool.

What will my working week look like?

Reporting to the Assistant Regional Manager, you will provide advice and guidance to housing applications on Choice based lettings for Property Pool Plus, with responsibility for processing invoices and raising purchase orders. You will also work with the housing management team to ensure gas safety checks are booked in with our customers. You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a month.

What will I be responsible for doing?

• Providing the Regional Housing Management Team with an efficient and effective administration service.
• Providing access for gas Safety Checks and managing the Choice Based Lettings Portal Property Pool Plus.
• Managing your own time against a list of tasks with varying deadlines and priorities whilst maintaining accurate records.
• Handling customer and stakeholder enquiries through to resolution.

And what would make me stand out from the crowd?

• Processing housing applications for choice-based lettings schemes administered by the Group, ensuring applications, queries and reviews are timely processed.
• Supporting the Group’s Regional Housing Management Team and Compliance Team, proactively contacting customers requiring access for gas safety checks.
• Processing purchase orders, invoices and sundry payments in line with the Group Operational Standing Orders (OSO’s) and required timescales.
• Completing landlord reference checks for existing and former customers.
• Administering and maintaining the Group’s management move and tenancy transfer list.
• Completing low level tenancy changes e.g. name changes.
• Completing ad-hoc administration tasks on behalf of the Regional Housing team.
• Identifying and reporting any issues/breaches, in relation to Health and Safety.
• Adhering to safeguarding policy and procedure; referring customers at risk to relevant and appropriate Agencies/Local Authority.
• Supporting the wider Regional Team to meet team objectives and Key Performance Indicators.
• Undertaking additional duties appropriate to the role and/or grade.

Ideally you will have:

• Strong organisational skills with the ability to effectively prioritise a busy and reactive workload.
• A positive attitude with a flexible and adaptable approach.

This role is really suited to someone who likes to work at pace, is organised and performance driven, always wanting to provide a great customer experience. This role also offers genuine progression opportunities where many post-holders in this role have gone onto other areas of the business such as Allocations and Lettings Offers and Tenancy Management Officers.

That all sounds great, what’s in it for me?

In return we offer £26,000.00 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role.