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- Tasks: Be the friendly face at reception, providing admin support and managing customer queries.
- Company: Your Housing Group is a leading social landlord focused on affordable housing solutions.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and access to wellbeing activities.
- Why this job: Make a real impact by supporting young people in a vibrant team environment.
- Qualifications: GCSE Maths and English (or equivalent) and a passion for helping others.
- Other info: Join a company where 91% of staff recommend working here!
The predicted salary is between 18900 - 25600 £ per year.
Customer Service Officer (Reception and Administration)
Job Introduction
Job Location: St Helens
Contract: Permanent
Weekly Hours: 35 hours (Monday to Friday)
So… what is this role exactly?
Your Housing Group has an exciting opportunity for a full-time, permanent reception and administrative role at Ravenhead Foyer, a supported accommodation scheme for 16–25-year-olds.
The Foyer team is committed to the development of young people through bespoke training and support programs.
As a Customer Service Officer, you will be the first point of contact for customers and visitors, providing high-quality administrative support to the team.
We are looking for someone with excellent customer service skills, a good understanding of safeguarding practices, and a passion for delivering outstanding service.
What will my working week look like?
The scheme-based reception cover is from 9am to 5pm, Monday to Friday.
What will I be responsible for doing?
- Managing a variety of computer packages.
- Managing the reception area and providing administrative support to the Foyer Team.
- Ordering supplies for the office and accommodation.
- Processing rental income following financial procedures.
- Ensuring the safety of the building and its occupants.
And what would make me stand out from the crowd?
To be a successful Customer Service Officer at YHG, you will have…
- The ability to demonstrate an advantaged, non-judgemental approach to supporting young people.
- Be a team player.
- GCSE Maths and English (or equivalent).
What’s in it for me?
We offer a salary of £22,932 for a 35-hour week, 25 days of annual leave (which increases with service), plus Bank Holidays. Our employee benefits go beyond salary and holiday allowances.
While based at Ravenhead Foyer, you will also have access to Youggle House in Birchwood, Warrington, for wellbeing, social activities, and meetings. You may be required to travel there for team meetings and training.
We provide a comprehensive benefits package, including a contributory pension (company matches up to 8%), a Healthcare cash plan (Medicash), an Employee Assistance Programme offering health and wellbeing benefits, and discounts.
Your Housing Group is a registered social landlord dedicated to providing quality, affordable homes and addressing the UK\’s housing needs. We build over 1,000 new homes annually and manage 29,000 properties.
We are proud to be a great place to work, with over 88% of colleagues recommending us.
Pre-employment checks: Successful applicants will need to complete a satisfactory Basic DBS check.
Closing Date: Monday 28th July 2025. We review applications as received and may close the advert early, so apply soon.
We value diversity and encourage applications from all communities. We operate a Guaranteed Interview Scheme for applicants with disabilities who meet minimum role requirements. We also consider potential conflicts of interest or security issues related to applications from our customers.
91% of staff recommend Your Housing Group as a great place to work!
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Customer Service Officer (Reception and Administration) employer: Your Housing Group
Contact Detail:
Your Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Reception and Administration)
✨Tip Number 1
Familiarise yourself with the specific needs of young people aged 16-25, as this role focuses on supporting them. Understanding their challenges and how to approach them non-judgementally will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've successfully handled difficult situations or provided exceptional service, as this is crucial for a Customer Service Officer.
✨Tip Number 3
Research Your Housing Group and their values. Being able to articulate why you want to work for them and how your personal values align with theirs can make a strong impression during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the organisation. Inquiring about their training programmes or how they support staff development shows you're keen to grow within the company.
We think you need these skills to ace Customer Service Officer (Reception and Administration)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Officer position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions or resolved issues in previous roles.
Showcase Relevant Qualifications: Mention your GCSE Maths and English (or equivalent) qualifications clearly in your application. If you have any additional training or certifications related to safeguarding practices or administration, include those as well.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for supporting young people and your commitment to delivering outstanding service. Use this opportunity to convey your personality and why you would be a great fit for the team.
How to prepare for a job interview at Your Housing Group
✨Showcase Your Customer Service Skills
As a Customer Service Officer, you'll be the first point of contact for visitors. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Understand Safeguarding Practices
Since this role involves working with young people, it's crucial to demonstrate your understanding of safeguarding practices. Familiarise yourself with relevant policies and be ready to discuss how you would ensure the safety and well-being of the individuals you support.
✨Highlight Your Team Player Attitude
This position requires collaboration with the Foyer team. Be sure to express your ability to work well in a team environment and provide examples of how you've successfully collaborated with others in previous roles.
✨Prepare for Administrative Tasks
You'll be managing various computer packages and administrative duties. Brush up on your organisational skills and be ready to discuss your experience with office management, including any software or systems you've used.
