Contract Manager (Repairs)

This is an exciting opportunity to join Your Housing Group's Repairs and Maintenance Division and make a huge impact in shaping the way we deliver our services throughout our Responsive repairs south team (Merseyside and Staffordshire regions). Working for a Housing Association can be extremely rewarding, and we are lucky to have a hugely collaborative team throughout all Trade professions, who work together to ensure that our customers are safe and warm in their homes.

You will play an instrumental role leading delivery of our repairs service, leveraging your previous experience in leading a customer focused repairs team to help drive increasing service excellence and adherence to compliance and operational standards. As part of the Your Housing repairs management team, you will thrive in taking full responsibility for delivering a high performing repairs and maintenance service. You will support with continuing our success by driving a customer focused, efficient and effective in-house delivery and supply chain, proactively mixing tried and tested and new ways of working, to deliver our continuous improvement targets.

We are looking for a driven customer focused people manager with excellent communication skills to work to deliver a high-quality repairs service.

What will my working week look like?

You will be homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office and be out within your region managing the workforce two to three times a week.

What will I be responsible for doing?

You will have an instrumental role leading delivery of our repairs service, leveraging your previous experience in leading a customer focused repairs team to help drive increasing service excellence and ensure adherence to compliance and operational standards. You will support with continuing our success by being customer focused, owning performance management, both of in-house delivery and supply chain, proactively mixing tried and tested and new ways of working, to deliver our continuous improvement targets.

As a member of the repairs and maintenance management team, you will coach and develop a number of supervisors and other teams, but just as important you will be a visible and proactive leader across the broader repairs team and the Group - confident and able to both influence and consult as a critical friend to a wide range of senior internal stakeholders, external partners and suppliers.

As a Contract Manager, you will be seen as our subject matter expert for all Repairs & Maintenance activity within your region associated with Health and Safety compliance, demand and capacity planning, customer satisfaction, field operations and performance management of the workforce.

And what would make me stand out from the crowd?

You will be genuinely motivated to achieve results, have resilience and tact, and demonstrable prior experience of working at a similar level in a fast paced commercial/FM/housing environment.

Ideally you will have:

• Experience of managing and delivering a response repairs service
• Educated to Degree level or have relevant experience
• Experience of building and maintaining constructive relationships with stakeholders
• Excellent communication skills and the ability to share and give clear instructions
• Strong analytical and writing skills
• Principal contractor duties under CDM regulations
• Full UK Driving License and access to a vehicle
• Collaborative team player, customer and performance focused

This role is really suited to someone who likes to work in a fast‑paced environment and wants to drive performance and cultural change.

So, if this sounds like a role that you would be good at, working within a team environment you would enjoy, then we would love to hear from you!

That all sounds great, what’s in it for me?

In return we offer £50,000‑£55,000 for a 40‑hour week, and 22 days annual leave, plus 3 discretionary days between Christmas & New Year, plus Bank Holidays. Our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, and a huge range of discounts with some of the biggest high street and online names.

At TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector‑leading landlords, we are proud to play our role in tackling the UK's housing crisis by building over 100 new homes a year and continually reinvesting in our 29,000 properties, tailoring our services to meet the diverse needs of our customers. Our Repairs and Maintenance teams play a huge part in delivering these services to our customers.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.