Social Media and Digital Officer in London

We are looking for a digitally savvy communications officer who thrives in a busy environment and has the confidence to work autonomously and proactively in a small team. Managing our social media channels will be an important part of the role; in addition to originating content and producing short-form video, you'll be familiar with Google Analytics and other evaluation tools and will be comfortable translating analytics into narrative.

You will have excellent writing skills with good attention to detail and a flair for photography. You will also be a great listener and be able to create interesting and moving stories about our dedicated teams and their patients and service-users. There will be plenty of material to work with our nurses, urgent community responders, rehabilitation therapists, health visitors and other clinical teams, saving and changing lives every day.

Being able to manage your time effectively will be crucial; you'll be juggling various projects at any given time and will need to know what can wait and what needs to be prioritised. If this sounds like a role which plays to your strengths, we'd like to hear from you. Please note the applications for this role will NOT be assessed using AI. Candidates are encouraged to submit original, targeted and evidence-based applications.

• Creating content, managing and evaluating social media outputs
• Creating content for the website and recognising appropriate news stories to share externally
• Celebrating the work of colleagues internally via the staff bulletin, intranet and direct communication channels
• Using Canva and similar design tools to create communications materials
• Managing the communications area on the staff intranet along with the news carousel
• Drafting internal messaging for all-staff communications
• Advising colleagues on appropriate language for patient information
• Deputising for the marketing and communications lead where appropriate

This is a full-time post and is for 37.5 hours per week. The usual working hours are 9-5 and will be Monday to Friday. You will be mostly based at Hollyfield House in Surbiton although you will also need to be able to travel to our other sites as needed, Surbiton Health Centre and Teddington Memorial Hospital. You will need to attend a limited number of events locally also. We encourage you to discuss your flexibility needs with us before applying or during the interview process. While we may not be able to meet every request exactly, we promise to fully consider your needs and accommodate them where possible. Please note that flexible working options will vary depending on the role.

Please be aware that the closing date may be brought forward in the event of a high number of applications.

At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company, we prioritise community-driven care and offer an environment that empowers you to make a real impact.

• NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme and salary sacrifice schemes.
• Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays.
• Work-Life Balance: Benefit from our Employee Assistance Programme and various staff discounts.
• Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients.
• Inclusive Culture: We promote equality, diversity and inclusion, encouraging applications from all backgrounds.
• Impactful Community Involvement: Have a real voice in shaping care as part of our membership organisation. Your ideas and contributions matter.

• Approachable
• Flexible and adaptable
• Uses initiative
• Interest in health and social care issues

• Confident in the social media space with the ability to plan and implement effective social media programmes and monitor their effectiveness
• Proven ability to create and edit usable video footage for social media and web channels
• Ability to use creative packages such as Canva
• Proven ability to write for the web and use content management systems effectively
• Proven ability to produce high-quality photographs for use on the YH website, social media channels and printed materials
• Excellent IT and proficient in use of Microsoft Office, particularly Word and PowerPoint
• Excellent inter-personal skills and ability to deal with a wide range of people
• Excellent writing, editorial and production skills, showing ability to draft clearly and concisely for different audiences
• Ability to communicate sensitive and often complex information in simple language
• Excellent organisational and time management skills with the ability to multi-task
• Ability to work under pressure to meet tight deadlines
• Ability to work alone and as part of a team
• Analytical and problem-solving skills
• Experience creating and/or using a digital photographic library

• Confidentiality and understanding of boundaries in relation to sharing information
• Data Protection
• Equality, diversity and inclusion and its application in service delivery
• Knowledge of YH's community services and of community and primary care systems

• Degree or equivalent qualification or experience in marketing, communications, digital marketing, media/public relations/journalism
• A Level or equivalent English

• Significant experience (3 years +) in Communications, marketing, digital marketing and PR/media
• Experience of working in an NHS or healthcare environment

• Ability to travel and work outside normal office hours as and when required

£36,943 to £44,900 a year per annum pro rata, includes HCAS