Clinical Governance, Quality Improvement & Patient Safety Facilitator in London

Are you a senior nurse with a strong understanding of, interest in and experience of governance, who is passionate about improving patient outcomes and experiences in an inclusive way? Are you highly organised, proactive, flexible, focused and approachable, with very high quality verbal, written and presentation skills? Are you able to balance a range of different workstreams whilst maintaining exceptional attention to detail? When things go wrong, do you focus on how systems can be improved rather than individuals, and do you have a proven track record of successfully applying this systems based approach?

You will work within the Service Effectiveness Team, collaborating directly with the Lead to promote continuous quality improvement. This will support the organisation's compliance with the requirements of the NHS Patient Safety Framework and the regulatory requirements set out by the Care Quality Commission. You will be responsible for supporting the ongoing delivery and strengthening of the organisation's Patient Safety Plan and will provide clinical scrutiny, effective support and a skilled and experienced perspective to the already established YH incident reporting and management framework. You will also ensure robust service user engagement is embedded into improvement activity, supporting services to implement meaningful and workable patient and service user centred changes developed collaboratively with YH Members, our Patient Safety Partners and the community.

Main duties of the job:

• Support organisational CQC readiness and help ensure compliance with all relevant governance, assurance and regulatory requirements.
• Provide clinical oversight to patient safety incident reporting, review, learning responses and safety actions, promoting a non-blame, learning focused culture.
• Contribute to the development, implementation and monitoring of policies, ensuring they are meaningful, accessible and aligned with national standards.
• Support the delivery of quality improvement activity, helping services identify issues, measure impact and implement sustainable, system focused improvements.
• Ensure inclusive and robust service user engagement is embedded across governance and improvement work, informing service development and decision making.
• Work collaboratively with teams across the organisation to provide a skilled and experienced clinical perspective, supporting safe, effective and patient centred care.
• Support the generation of clear, accurate information for internal and external governance reporting, including progress updates, themes and learning.

You will be central to strengthening a culture that maximises what goes right, rigorously identifies and addresses system vulnerabilities, and continuously reduces the risk of things going wrong across the organisation.

About us:

At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company, we prioritise community-driven care and offer an environment that empowers you to make a real impact.

Why Choose Us?

• NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes.
• Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays.
• Work-Life Balance: Benefit from our Employee Assistance Programme and various staff discounts.
• Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients.
• Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds.
• Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter.

Join Us Today:

We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. Join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.

We recognise that applicants may choose to use AI as part of their application process. This is permitted, however please clearly state within your application where AI has been used.

Job responsibilities:

Please click on the attached job description under the attachments on the right. The successful candidate will be required to have a DBS check if not already in place. This job is for 30 hours per week. Your Healthcare CIC reserves the right to close this vacancy prior to the advertised closing date if a high number of applications are received. If you are interested in this role, please submit your application as soon as possible. If you are successful at interview, please note we will take up references covering your last 3 years work history.

Person Specification:

Experience:

• To have knowledge and experience of supporting and coordinating quality improvement activity using adaptive, inclusive non-judgmental and accessible approaches.
• To have experience of working with governance processes within a health organisation.
• To have experience of effectively communicating in a range of styles and through a range of mediums.
• To have experience of managing non-clinical staff but highly knowledgeable staff.
• To have experience of writing reports, presentations, audits and policies.
• To have experience of running teaching sessions and facilitating workshops.
• To have experience of completing clinical audits and creating SMART action plans that have led to quality improvements.
• To have experience of incident reporting and handling.
• To have experience of analysing quantitative and qualitative data to support the generation of themes.
• To have comprehensive experience of working within the Microsoft 365 environment.
• To have experience of working to set time frames.
• Experience of patient engagement activity.
• Experience of project management.

Qualifications:

• To hold an undergraduate degree or equivalent.
• To have significant and relevant experience of working frontline, holding supervisory responsibilities.
• To hold a clinical nursing qualification.
• To have completed Patient Safety Level 1 and 2 training.
• To have attended leadership training and hold an equivalent qualification.
• To have attended facilitation training and hold an equivalent qualification.
• To have completed Patient Safety Incident Investigation training.
• To hold a teaching/training qualification.

Skills and Abilities:

• To understand key legislation and regulation: Patient Safety Framework, Accessible Information Standard, Data Protection, Equality Act, GDPR, CQC.
• To be able to analyse and digest a range of information from a range of sources to support the development of workable plans that can be implemented across a range of systems in an adaptable, inclusive and accessible way.
• To possess a very high quality, straightforward and accessible communication style, that facilitates the creation of useful learning forums, documents and reports, with a great attention to detail.
• To have the ability to work collaboratively and autonomously with appropriate levels of escalation to a lead.
• To be very organised when holding multiple workstreams and flexible enough to change direction as required and directed.
• To be able to understand and link theory to clinical practice, and to support others to do so in an accessible and inclusive way.

Personal Qualities:

• To be passionate about improving patient outcomes and experience.
• To be inclusive and strive for equity of experience.
• To be anti a blame culture.
• To be flexible.
• To be proactive.
• To be focused.
• To be approachable.
• To be fastidious and detailed.
• To be a facilitator.

Knowledge:

• To have a working understanding of the clinical governance requirements of NHS provider organisations.
• To have a working knowledge of a range of disciplines working within health and social care settings.
• To have a good working understanding of the regulatory requirements and inspection processes of CQC.
• To have a working understanding of the NHS Patient Safety Strategy and its associated strands: the Patient Safety Incident Review Framework and Learning From Patient Safety Events. And to understand the associated organisational requirements.
• To have a working understanding of quality improvement principles and methodologies, and the ability to apply them to support service evaluation and measurable improvement in care delivery.
• To have a working understanding of patient engagement and service user experience processes, including effective use of feedback to inform service evaluation and improvement.
• To have a good working knowledge of confidentiality and data protection.
• To have a working understanding and knowledge of risk management and quality improvement processes.
• Working knowledge of using Digital tools, Excel, MS Teams/MS forms.
• To have knowledge of effective behaviour change and system change models.

Any other factors:

• To be able to travel to all YH locations.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£55,524 to £62,652 a year includes 15% (outer) high cost area supplements (HCAS).