At a Glance
- Tasks: Be the friendly face of our clinic, welcoming patients and managing their needs.
- Company: Join a supportive team at Waterside Clinic, a leader in gender identity healthcare.
- Benefits: Enjoy a 4-day work week, free GP appointments, and a positive work environment.
- Other info: Opportunities for growth in a dynamic healthcare setting with a focus on patient care.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Customer service experience and a warm personality are key; training provided for specific needs.
The predicted salary is between 27228 - 27228 £ per year.
Location: Dean Village, Edinburgh
Salary: From £27,228 per year
Hours: 35hrs per week (across 4 working days)
Waterside Clinic is a private gender identity clinic based in Edinburgh, which has 20 years of experience providing healthcare services for transgender and non-binary patients. Our approach is one that focuses on treating each patient with the highest possible level of clinical care and at the same time providing a friendly and reassuring experience.
About the Role
We’re looking for an enthusiastic, professional and personable Clinic Liaison Officer to join our team. This is a varied role where you’ll be the first point of contact for patients, ensuring a smooth, welcoming experience while supporting the day-to-day running of a busy medical practice. You’ll work closely with clinical staff and management to keep everything running efficiently behind the scenes.
What You’ll Be Doing:
- Welcoming patients and providing a high standard of customer service at reception, by phone, and via email
- Managing appointments, enquiries, and patient requests
- Supporting clinicians by preparing and sending reports and referrals
- Handling payments, invoices, and basic financial admin
- Managing a range of medical and routine paperwork efficiently and in line with Waterside Clinic policies and UK GDPR
- Keeping reception and clinic areas organised, stocked, and presentable
- Monitor stock levels of office/general supplies and placing orders as required
- Supporting the wider YourGP Group as required, which may include reception/administration work at our sister clinic on Dundas Street.
What We’re Looking For:
- Respect for, and understanding of, the needs of trans and non-binary patients, including correct use of names and pronouns (training provided)
- Confident, energetic and warm personality, someone who likes dealing with people
- Experience in a customer-facing or administrative role
- Strong communication and organisational skills
- Confident using a variety of computer systems/applications (e.g. MS Office, booking systems)
- High attention to detail and ability to work to deadlines
- A calm, professional approach and ability to handle sensitive information
- A team player who can also work independently
Experience in a healthcare or medical setting is a bonus, but not essential.
What You’ll Get:
- 4-day working week
- Free private GP appointments
- Employee Assistance Programme (including free counselling sessions)
- Annual health assessment
- Free bus travel
- A supportive, team-focused working environment
- Opportunities to develop your skills in a growing healthcare setting
Why Join Us?
This is a great opportunity to join a well-established private medical practice where you’ll play a key role in delivering an excellent patient experience. No two days are the same, and you’ll be part of a team that genuinely values professionalism, efficiency, and care.
If you feel you have the ability and personality to join a specialist clinic with 20 years’ experience, playing a key role in patients’ experience of care, then we’re interested in hearing from you.
Work Location: Base site: in-person, Dean Village, Edinburgh, with occasional requirement to provide cross-cover at our sister site on Dundas Street, Edinburgh. The post requires applicants to have the right-to-work in UK and is subject to satisfactory Disclosure Scotland checks.
Clinic Liaison Officer (Waterside Clinic) employer: Your Gp
Your Gp fosters a supportive work culture that prioritizes patient experience and professional growth. Employees are engaged in meaningful work that positively impacts the community, making it an appealing workplace for those dedicated to healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Liaison Officer (Waterside Clinic)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Your Gp.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Your Gp.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Clinic Liaison Officer (Waterside Clinic)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Your Gp.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Your Gp.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Your Gp. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Your Gp. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Your Gp
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Your Gp’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
