At a Glance
- Tasks: Provide support for selling systems and manage system issues with internal teams and vendors.
- Company: Join the world's largest golf travel specialist, Your Golf Travel.
- Benefits: Enjoy 25 days holiday, travel perks, and health benefits.
- Other info: Hybrid working model with opportunities for growth and development.
- Why this job: Be part of a dynamic team delivering exceptional travel experiences.
- Qualifications: Experience in IT support, system testing, and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your Golf Travel is the world's largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning!
At Your Golf Travel, we are driven by our "Always Going The Extra Yard" values, a set of four core principles that define how we work and who we are. We put the Customer First, Always, using empathy and deep insight to consistently exceed expectations. We believe in the power of the collective to Own it, Together, combining personal accountability with high-pace collaboration to deliver results. Our team is encouraged to Think Smart, Act Bold, challenging convention with an ambitious, entrepreneurial spirit that knows no limits. Finally, we maintain The Expert Edge by constantly evolving, learning, and pushing boundaries to ensure we are always going that extra yard for our clients.
The role of the Selling System Support Analyst is to provide support and be the first point of contact for all Selling System activity related to support, maintenance, implementation, management, enhancements of our key business systems. It will require a number of skills in addition to core support experience including business analysis and project management experience. This is a key role within the IT team and we are looking for an individual who has experience of working within a support function working with 3rd party suppliers. As well as a good knowledge of the software development lifecycle and the processes & governance required to support this.
Providing 1st line support to all the YGT teams is front and foremost of this role ensuring any issues are managed through to resolution in a timely manner to minimise impact to our customers and suppliers. The systems supported include ACE (Res System), Travel CRM, The Key Mobile App, E-Sign for suppliers, Tee Time Cache, Payment Providers, Documentation Portal and other supporting systems.
Key Responsibilities:- 1st and 2nd line support and triage for all supported selling systems
- Become SME for supported selling systems
- Raise and manage system issues with internal teams and 3rd party vendors
- Manage prioritisation of system issues with internal development teams and 3rd party vendors
- Test all system fixes and conduct regression testing prior to system upgrades
- Support system upgrades with 3rd party vendors (some evening out of hours work required)
- Investigate queries from Finance or Data teams
- Communicate regularly with key stakeholders to update on progress
- Support the delivery of the development roadmaps for the system including writing requirements, managing the user story sign off process through to delivery of developments and testing
- Support the business teams ensuring the systems capability is exploited including assisting with any on-going training
- Support the technical roadmap of planned projects in the 3 year plan, providing input and assisting with business analysis activity across a wide range of projects
- Plan and facilitate regular support reviews with 3rd party vendors
- Working collaboratively with the teams to proactively identify improvements across systems/processes
- Experience of working in an IT Support team with 3rd party software providers
- Experience of system and regression testing
- Knowledge of the full development lifecycle
- Knowledge of Jira Service Desk
- Excellent problem solving, analytical skills with the ability to provide root cause analysis and create workarounds
- Strong team player
- Ability to demonstrate a hands on approach working directly on the Sales floor with the teams when required
- Excellent organisational and time management skills
- Adaptable, proactive and solutions focussed
- Excellent verbal and communication skills with ability to build trusting and strong working relationships
- Minimum 3 years experience in a similar role
- Desired experience of working with Inspiretec Reservation and CRM and Amadeus systems
- Hybrid working 3 days in the office
- Demonstrates a strong commercial awareness
- Annual Leave – 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.
- Amazing Travel Perks – Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.
- Recognition & Rewards – Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.
- Exclusive Brand Discounts – Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.
- Health & Wellbeing – Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.
- Sustainable Travel Benefits – Access our Electric Car scheme with Octopus EV and make your commute greener.
- Growth & Development – Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.
Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Ready to help us deliver world-class travel experiences? Apply now and go the extra yard with us.
Selling System Support Analyst in London employer: Your Golf Travel
At Your Golf Travel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and innovation. With generous benefits such as 25 days of annual leave, exclusive travel perks, and a strong focus on employee growth through structured training and development plans, our team members are empowered to thrive in their roles. Located in the heart of the golf travel industry, we provide a unique opportunity to work with passionate professionals while enjoying the perks of hybrid working and a supportive environment that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Selling System Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Your Golf Travel on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Selling System Support Analyst role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values, especially 'Always Going The Extra Yard'. Think of examples from your past work that demonstrate how you put customers first and worked collaboratively with teams.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific challenges you've faced in IT support and how you resolved them, especially when working with 3rd party suppliers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Your Golf Travel team.
We think you need these skills to ace Selling System Support Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in IT support and system management. We want to see how your skills align with our 'Always Going The Extra Yard' values!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think smart and act bold, so don’t hold back on sharing your success stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experience and skills, as we appreciate strong communication abilities that build trust.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting role with us at Your Golf Travel!
How to prepare for a job interview at Your Golf Travel
✨Know Your Systems
Familiarise yourself with the key systems mentioned in the job description, like ACE and Travel CRM. Understanding their functionalities will help you answer questions confidently and demonstrate your readiness to support them.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles, especially in IT support. Highlight your analytical skills and ability to provide root cause analysis, as this is crucial for the Selling System Support Analyst position.
✨Communicate Effectively
Practice clear and concise communication. You'll need to update stakeholders regularly, so being able to articulate your thoughts and progress is key. Consider role-playing with a friend to refine your delivery.
✨Embrace Collaboration
Since the role involves working closely with teams and 3rd party vendors, be ready to discuss your experience in collaborative environments. Share instances where you’ve worked together to achieve a common goal, showcasing your team player attitude.
