At a Glance
- Tasks: Manage customer payments and ensure timely collections while providing excellent customer service.
- Company: Join the world's largest golf travel specialist with a vibrant team culture.
- Benefits: Enjoy 25 days holiday, travel perks, health benefits, and exclusive brand discounts.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact in a dynamic role that combines finance and customer experience.
- Qualifications: Experience in credit control or debt collection, strong communication skills, and a collaborative mindset.
The predicted salary is between 30000 - 40000 £ per year.
Your Golf Travel is the world's largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning!
At Your Golf Travel, we are driven by our "Always Going The Extra Yard" values, a set of four core principles that define how we work and who we are:
- Customer First, Always: You will approach final balance collection with empathy and insight, turning potentially difficult financial conversations into positive customer experiences.
- Own It, Together: You will take personal accountability for reducing overdue debt, collaborating seamlessly and quickly with Sales and Operations to ensure our payment timelines are clear and consistent.
- Think Smart, Act Bold: We want you to challenge the status quo. You will look at our existing collection processes, timings, and communication channels with a strategic continuous improvement lens to limit business risk.
- The Expert Edge: By constantly learning, tracking supplier cancellation windows, and analyzing risk, you will push boundaries to protect YGT's financial health and secure the best outcomes for our clients.
What You’ll Be Doing:
- Proactive Debt Collection: Actively pursue outstanding final balances with customers via phone, email, and other communication channels to ensure prompt payment.
- Risk Assessment: Evaluate overdue bookings to assess YGT’s exposure to potential supplier cancellation charges and take immediate preventative action.
- Cross-Departmental Collaboration: Partner with the Sales and Operations teams to align and improve customer messaging, ensuring clients strictly adhere to YGT’s terms, conditions, and payment timelines.
- Reporting & Analytics: Generate and maintain regular, accurate reports detailing overdue final balances, collection statuses, and action plans.
- Escalation Management: Identify high-risk accounts and escalate them efficiently to management to facilitate timely decisions regarding booking cancellations or amendments.
- Reporting: Provide insightful reporting and analysis on ways of working to improve our Credit Control workflows.
What We’re Looking For:
- Proven Experience: Prior experience in Credit Control, Debt Collection, or a high-volume Accounts Receivable environment.
- Communication Skills: Exceptional verbal and written communication skills with the ability to navigate difficult conversations with diplomacy, firmness, and tact.
- Analytical Mindset: Strong attention to detail with the ability to assess financial risk (specifically around supplier cancellation terms).
- Collaboration: A team player who can work seamlessly across departments (Finance, Sales, and Ops) to implement new processes.
- Tech Savvy: Proficient in financial/billing software and CRM systems, with a knack for identifying how digital tools (like payment links) can speed up collection.
Why Join Us?
- Annual Leave – 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.
- Amazing Travel Perks – Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.
- Recognition & Rewards – Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.
- Exclusive Brand Discounts – Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.
- Health & Wellbeing – Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.
- Sustainable Travel Benefits – Access our Electric Car scheme with Octopus EV and make your commute greener.
- Growth & Development – Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.
Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Ready to help us deliver world-class travel experiences? Apply now and go the extra yard with us.
Credit Control Specialist in London employer: Your Golf Travel
At Your Golf Travel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and personal accountability. With generous benefits such as 25 days of annual leave, exclusive travel perks, and a strong focus on employee growth through structured training and development plans, we ensure our team members feel valued and supported. Join us in our London office and be part of a dynamic team that is passionate about delivering outstanding travel experiences while enjoying a range of health and wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Your Golf Travel's values and recent achievements. When you walk into that interview, you want to show them you’re not just another candidate—you’re genuinely excited about what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves navigating tricky conversations, try role-playing with a friend or family member. The more comfortable you are discussing financial matters, the better you'll handle those tough chats.
✨Tip Number 3
Show off your analytical side! Be ready to discuss how you've tackled financial risks in the past. Bring examples of how you’ve improved processes or collected debts effectively—this will demonstrate your ability to Think Smart and Act Bold.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! This role is all about collaboration, so be prepared to share stories of how you’ve worked with others to achieve common goals. Remember, it’s all about Owning it, Together!
We think you need these skills to ace Credit Control Specialist in London
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let us know why you love travel! Share any experiences that highlight your enthusiasm and eagerness to learn about our offerings. Remember, we’re looking for genuine passion, not just golf knowledge.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Credit Control Specialist role. Highlight your communication skills and any relevant experience in debt collection or accounts receivable.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Your Golf Travel!
How to prepare for a job interview at Your Golf Travel
✨Know Your Numbers
As a Credit Control Specialist, you'll be dealing with financial figures daily. Brush up on your understanding of debt collection processes and key metrics related to overdue payments. Being able to discuss these confidently will show that you’re serious about the role.
✨Empathy is Key
Remember, this role isn’t just about chasing payments; it’s about creating positive customer experiences. Prepare examples of how you've handled difficult conversations in the past with empathy and tact. This will align perfectly with the 'Customer First, Always' value.
✨Collaboration Counts
You’ll need to work closely with Sales and Operations teams. Think of instances where you’ve successfully collaborated across departments to achieve a common goal. Highlighting your teamwork skills will demonstrate that you can 'Own it, Together'.
✨Be Ready to Challenge the Status Quo
The company values those who 'Think Smart, Act Bold'. Come prepared with ideas on how you could improve existing collection processes or communication channels. Showing that you can think critically about the role will set you apart from other candidates.
