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- Tasks: Manage customer bookings and resolve queries with a focus on exceptional service.
- Company: Join the world's largest golf travel specialist with a passionate team.
- Benefits: Enjoy 25 days holiday, travel perks, and exclusive brand discounts.
- Why this job: Be part of a dynamic team making waves in the travel industry.
- Qualifications: Strong communication skills and a passion for travel are essential.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Your Golf Travel is the world's largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning!
What sets us apart? Our people. Our team members are the heart of our organisation, and by joining us, you will become part of an exceptionally talented, driven, passionate, collaborative, and entrepreneurial group in golf travel. Together, we are making significant strides in the industry and solidifying our status as the world’s premier golf travel company.
Our travel specialists are dedicated to providing exemplary customer service while crafting customised golf holidays for our clients. In this role, you will manage the complete booking process for customers, incorporating accommodations, flights, transfers, and tee times. We are on the lookout for enthusiastic individuals who share a love for travel and are excited to join one of the UK’s leading niche travel brands.
Do I need to be a golfer? … Not at all. We primarily operate as a travel company, with golf being just one aspect of our offerings. If you’re eager to learn, we’d be thrilled to equip you with all the knowledge you need about our product; however, we can’t promise you’ll become the next Tiger Woods. What we truly seek is a genuine passion for travel and an eagerness to learn.
We are looking for a customer service executive to ensure the highest level of customer satisfaction through the successful resolution of all pre-travel customer queries through effective communication and timely resolution. To build trust and brand loyalty through the demonstration of our core values.
What You’ll Be Doing:
- Serve as the primary contact for inbound customer queries (email/phone) regarding existing bookings, providing accurate information on itineraries and company policies.
- Efficiently and effectively resolve customer queries, escalating complex issues to ensure timely resolution.
- Collaborate across internal departments (Sales, Product, Finance) to address and resolve customer concerns comprehensively.
- Ensure all clients receive accurate booking documentation promptly, utilising automated systems.
- Support booking fulfilment by accurately updating bookings and proactively chasing suppliers for written confirmation.
- Assist in the accurate fulfilment and delivery of promotional materials.
- Maintain the highest levels of customer satisfaction at all times, demonstrating company values and going the extra mile for customers.
- Accurately and consistently apply company policies and terms and conditions.
- Support the finance function by assisting with customer refunds and ensuring accuracy in booking updates to reduce margin erosion.
What We’re Looking For:
- Excellent Microsoft Office skills including Excel, PowerPoint, Word and Outlook.
- Excellent team working skills.
- Excellent verbal and written communication skills.
- Excellent organisational skills.
- Experience with CRM Software and customer support platforms is preferred.
- Strong problem-solving and conflict resolution ability.
- Friendly and empathetic demeanour.
Why Join Us?
- Annual Leave – 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.
- Amazing Travel Perks – Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.
- Recognition & Rewards – Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.
- Exclusive Brand Discounts – Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.
- Health & Wellbeing – Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.
- Sustainable Travel Benefits – Access our Electric Car scheme with Octopus EV and make your commute greener.
- Growth & Development – Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.
Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Ready to help us deliver world-class travel experiences? Apply now and go the extra yard with us.
Customer Service Executive employer: Your Golf Travel
Contact Detail:
Your Golf Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research Your Golf Travel, their values, and what makes them tick. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound friendly and confident. Try role-playing with a mate or even in front of a mirror to nail that perfect pitch.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation around. This will demonstrate your ability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to dive into the world of golf travel with us!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm. We want to see that you're excited about joining our team and helping others create unforgettable journeys.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service experience and any relevant software skills. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Customer Service Executive role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Your Golf Travel
✨Know Your Stuff
Before the interview, make sure you research Your Golf Travel thoroughly. Understand their services, values, and what sets them apart in the travel industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Prepare to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice responding to common customer queries with clarity and empathy.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific examples of how you've resolved customer issues in the past. Think of situations where you had to think on your feet or collaborate with others to find a solution. This will showcase your problem-solving skills and ability to work under pressure.
✨Express Your Passion for Travel
Even if you're not a golfer, showing enthusiasm for travel is crucial. Share your travel experiences and what excites you about the opportunity to help others plan their trips. This will resonate well with the team and align with their core values of passion and collaboration.
