Children & Family Contact Centre Manager
Manage the day-to-day operation of a Family Time centre supporting the provision of supervised family time, supported family time and safe handovers for children and families following separation. Lead and support staff and volunteers, ensure safeguarding standards are met, oversee service delivery, manage records and reports, and maintain positive relationships with Families, local authorities, courts, and partner agencies.
Key Responsibilities
- Oversee daily centre operations and service delivery. With support from the duty coordinator.
- Ensure the safety and wellbeing of children and families.
- Manage, supervise, and support staff and volunteers.
- Handle safeguarding concerns, risk assessments, and case records.
- Liaise with local authorities, Cafcass, courts, and other agencies.
- Monitor service quality, performance, and compliance.
- Prepare reports, complete invoices, and maintain accurate records.
- Contribute to service development and continuous improvement.
Skills & Experience
- At least 3 years' experience working with children and families.
- Experience managing or supervising staff and/or volunteers.
- Strong understanding of safeguarding and child protection.
- Excellent communication, organisation, and decision-making skills.
- Experience assessing risk and managing sensitive situations.
- Competent in report writing, invoicing, and IT systems.
Personal Qualities
- Child-focused, professional, and resilient.
- Strong leadership and interpersonal skills.
- Able to work independently and as part of a team.
- Committed to equality, diversity, and inclusion.
This role is subject to an Enhanced DBS check, satisfactory references, and ongoing safeguarding requirements.
Our opening hours are below and shifts will be given across 5 days
Friday appointment only
Saturday: 09:00 – 16:00
Sunday: 09:00 – 13:00 after 13:00 is appointment only
We are closed on a Tuesday.
Skills & Experience- At least 3 years' experience working with children and families.- Experience managing or supervising staff and/or volunteers.- Strong understanding of safeguarding and child protection.- Excellent communication, organisation, and decision-making skills.- Experience assessing risk and managing sensitive situations.- Competent in report writing, invoicing, and IT systems.Personal Qualities- Child-focused, professional, and resilient.- Strong leadership and interpersonal skills.- Able to work independently and as part of a team.- Committed to equality, diversity, and inclusion.This role is subject to an Enhanced DBS check, satisfactory references, and ongoing safeguarding requirements.
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Family Time Centre Manager in Dunstable employer: Your Family Services ltd
East of England Community Health & Care NHS Trust is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both staff and families. With a strong commitment to professional development, employees have access to continuous training and growth opportunities, making it a rewarding place to build a career in community health. Located in the East of England, the Trust fosters collaboration with local authorities and partner agencies, ensuring a meaningful impact on the lives of children and families.
