At a Glance
- Tasks: Manage bookings, supplier relations, and ensure operational excellence in a dynamic travel environment.
- Company: Join a growing, ATOL-protected travel company with a focus on personalised service.
- Benefits: Enjoy hybrid working, pension scheme, educational trips, and staff travel opportunities.
- Other info: Work closely with Directors and influence processes in a vibrant team.
- Why this job: Be part of a fast-growing travel business and shape its operational future.
- Qualifications: 4+ years in travel operations with management experience and strong negotiation skills.
The predicted salary is between 36000 - 60000 £ per year.
Job Types: Full or Part-time, Permanent
Location: Hybrid - Minimum 3 days per week in our Hereford office (following 3 month full time initial probation)
Schedule: Predominantly Monday to Friday with occasional weekend work
About Us
Your Endless Travel is a growing, ATOL-protected travel company specialising in medium to long-haul, multi-centre itineraries delivered with a highly personalised service. We combine a retail presence with a thriving homeworker network and head office support.
BBQ Travel Club is a niche, experiential travel brand built around open-fire cooking, culinary festivals and community-led travel experiences across the world. We create unforgettable hosted tours for passionate food lovers.
This role supports both brands (approx. 70% tailormade / 30% group travel).
Location & Working Pattern
Hybrid role – 3 days per week in Hereford office. Option to work from Ludlow office 1 day per week/fortnight. First 3 months full-time office-based (training & probation). Potential for UK-wide remote flexibility after probation. Standard hours: Monday–Friday 9:00–17:00. Occasional evenings/weekends during tours or events (TOIL provided).
Ideal Candidate:
- You are highly organised, detail-driven and confident in managing bookings independently.
- You understand supplier processes, payments and documentation requirements, and can spot errors before they become problems.
- This role suits someone ready to step into a growing company with more ownership and variety.
Core Responsibilities
- Managing all operational elements of bookings from confirmation to final documentation.
- Processing supplier invoices and loading to PTS (Protected Trust Services) accurately and on time.
- Booking and managing reservations via eTrip Agency and suppliers.
- Maintaining booking accuracy in HubSpot CRM and Travelgenix.
- Liaising confidently with clients and suppliers.
- Monitoring supplier performance and ensuring minimum standards are upheld.
- Supporting crisis management when required (schedule changes, supplier issues, disruptions).
- Assisting with contracting new suppliers and updating existing product where needed.
- Ensuring ATOL compliance and documentation accuracy.
- Supporting delivery of group tours and hosted departures.
Systems used:
- HubSpot CRM
- Travelgenix (website & mid-office)
- eTrip Agency reservation system
- PTS payment platform
- Microsoft Business Suite
Experience Required:
- Minimum 4 years' travel operations experience.
- Previous management or supervisory experience essential.
- Strong supplier negotiation and commercial awareness.
- Proven experience handling complex or high-value itineraries.
- Taking ownership of operational standards across both brands.
- Supporting development of internal processes and efficiencies.
- Leading supplier negotiations and contracting discussions.
- Preparing the groundwork for future team growth.
- Supporting strategic operational planning with Directors.
What We're Looking For
- Exceptional attention to detail.
- Strong commercial awareness.
- Supplier negotiation confidence.
- Calm crisis-handling ability.
- Client-facing confidence.
- Positive, personable, team-focused attitude.
- Passion for travel and experiential journeys.
What We Offer
- Hybrid working structure.
- Pension scheme.
- Educational trips.
- Staff travel opportunities.
- Clear progression pathway.
- Opportunity to work overseas for extended periods (subject to tenure and performance).
- Involvement in unique culinary and experiential travel projects.
- Direct access to Directors and real influence within a growing company.
Why Join Us?
This is not a corporate operations role buried in a large structure. You will:
- Work closely with the Directors.
- Have genuine input into processes and growth.
- Support unique global group tours.
- Be part of a fast-growing, entrepreneurial travel business.
- Help shape the operational future of two expanding brands.
Operations Manager in Hereford employer: Your Endless Travel
Your Endless Travel offers a dynamic and supportive work environment where employees can thrive in a hybrid setting, balancing office presence in Hereford with the flexibility of remote work. With a strong focus on personal development, staff travel opportunities, and direct access to leadership, team members are empowered to influence the growth of our unique travel brands while enjoying a culture that celebrates passion for travel and culinary experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Hereford
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Your Endless Travel who are looking for fresh talent for roles like Operations Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Your Endless Travel and give you a leg up for your Operations Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations Manager in Hereford
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations Manager role at Your Endless Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations Manager position at Your Endless Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Your Endless Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Your Endless Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations Manager.
How to prepare for a job interview at Your Endless Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Your Endless Travel.
