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- Tasks: Support daily operations, manage enquiries, and assist with grants and loans.
- Company: Join Staying Put, a vital agency helping vulnerable residents maintain independence at home.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive workplace culture.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Strong organisational, communication, and customer service skills are essential.
- Other info: Applications from all backgrounds are encouraged; we value diversity and inclusion.
The predicted salary is between 29000 - 35000 £ per year.
Staying Put is a home improvement agency that helps older, disabled, and other vulnerable residents maintain their independence and remain living in their own homes. We offer advice, grants, loans for adaptation and repair works, hospital discharge and reablement services, a handyperson and gardening service, and signposting to other council departments and external contacts.
The Staying Put Administrator will provide administrative support for the daily operations of the service. This includes being the first point of contact for enquiries via email, phone, and post, as well as assisting with the administration of disabled facilities grants, home investment loans, financial assessments, approvals, payments, and customer service related to hospital discharge and reablement requests.
We are looking for an individual who can:
- Provide administrative support across the team.
- Coordinate and arrange appropriate actions by contractors and other professionals/organisations to achieve desired results.
- Organise, plan, and prioritise workload, demonstrating good time management skills to ensure prompt responses to service needs.
- Demonstrate excellent customer service and numeracy skills, with an eye for detail.
- Have strong planning and organisational skills and resilience in managing competing priorities.
- Communicate effectively and positively, both verbally and in writing, to different audiences.
Closing Date: Tuesday 15th July 2025 at 11:59pm
Equal Opportunities Statement: Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. Croydon Council is committed to safeguarding and expects all staff to share this commitment. The successful candidate will undergo a Standard DBS check.
Staying Put Administrative Officer - Grade 6 (£34,416 - £35,448) employer: Your Croydon
Contact Detail:
Your Croydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staying Put Administrative Officer - Grade 6 (£34,416 - £35,448)
✨Tip Number 1
Familiarise yourself with the services offered by Staying Put. Understanding the specific needs of older and disabled residents will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience. Since the role involves being the first point of contact for enquiries, showcasing your ability to handle queries with empathy and professionalism can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've managed competing priorities in previous roles. The ability to organise and prioritise workload is crucial, so having specific instances ready to discuss can demonstrate your suitability for the position.
✨Tip Number 4
Research the local community and its needs. Being knowledgeable about the demographics and challenges faced by vulnerable residents in Croydon will show your commitment to the role and help you connect with the interviewers.
We think you need these skills to ace Staying Put Administrative Officer - Grade 6 (£34,416 - £35,448)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Staying Put Administrative Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Provide specific examples of how you've successfully managed competing priorities and demonstrated excellent organisational skills.
Showcase Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and positively. Use concise language and check for grammatical errors to present a professional image.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific duties mentioned in the job description. Mention your enthusiasm for helping vulnerable residents and how you can contribute to the goals of the Staying Put agency.
How to prepare for a job interview at Your Croydon
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the Staying Put Administrative Officer. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as providing administrative support and managing enquiries.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with vulnerable residents, it's crucial to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you successfully handled customer queries or complaints, showcasing your ability to communicate effectively and positively.
✨Highlight Your Organisational Skills
The job requires strong planning and organisational skills. Be ready to discuss how you manage competing priorities and ensure timely responses to service needs. You could share specific strategies or tools you use to stay organised and efficient in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think about potential challenges you might face in this role, such as coordinating with contractors or handling multiple requests, and prepare thoughtful responses on how you would approach these situations.
