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- Tasks: Support adult learners with front-line customer service and data entry tasks.
- Company: Join Croydon Adult Learning and Training, a hub for adult education and community support.
- Benefits: Enjoy flexible working options, including hybrid arrangements and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in adult education and community development.
- Qualifications: Experience with databases, financial administration, and strong communication skills are essential.
- Other info: Full-time role with potential evening or weekend shifts; commitment to inclusivity and safeguarding.
The predicted salary is between 27989 - 29500 £ per year.
We have a vacancy for a Learner Services Administrator to provide learner support at Croydon Adult Learning and Training (CALAT), based at Strand House, Thornton Heath.
The role may require working at various Council Offices within Croydon, including CALAT centres at New Addington, Clock Tower, and Strand House.
CALAT offers a customer-facing service to adult learners. We seek an Administrator with a strong interest in adult learning, capable of providing front customer support and back-office/data entry support. Some evening or weekend work may be required on a rota basis.
The environment is fast-paced and demanding. The successful candidate will work well in a team and independently, demonstrating self-motivation and initiative.
Key responsibilities include:
- Providing high-quality reception and customer service
- Delivering front-line customer support
- Possessing knowledge of financial administration
- Accurately and efficiently inputting data into databases
Essential requirements:
- Experience with systems and databases such as Unit-e, proficiency with financial databases like One Oracle, and skills in Secure Email, Word 2010, Excel 2010. Knowledge of SharePoint is also required.
- Ability to maintain confidentiality, exercising tact and diplomacy when dealing with senior officers, the public, and service users, including handling complex matters.
- Resilience and ability to work effectively in a challenging environment.
- Flexibility and adaptability in a dynamic role.
This is a full-time position, working 8:45 am to 4:30 pm, 36 hours per week, on a permanent basis.
Click here to view the role profile
Closing date: Wednesday, 23 July at 11:59 pm.
Previous applicants need not apply. Applications will not be considered if submitted again.
Croydon Council is committed to inclusivity and welcomes applications from all community sections. We support flexible working arrangements, including hybrid working, where staff attend the workplace part of the week and work remotely the rest of the time.
We guarantee to interview all disabled applicants who meet the minimum criteria, as part of our disability confident scheme.
We are committed to safeguarding children and vulnerable adults. The successful candidate will undergo an enhanced DBS check.
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Learner Service Administrator Grade 5 (£31,986 - £32,931) employer: Your Croydon
Contact Detail:
Your Croydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Service Administrator Grade 5 (£31,986 - £32,931)
✨Tip Number 1
Familiarise yourself with the specific systems and databases mentioned in the job description, such as Unit-e and One Oracle. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will help you stand out during any interviews or discussions with the hiring team.
✨Tip Number 3
Research Croydon Adult Learning and Training (CALAT) to understand their mission and values. Being able to articulate how your personal values align with theirs can make a strong impression during the application process.
✨Tip Number 4
Prepare to discuss your adaptability and resilience in a fast-paced environment. Think of specific instances where you've successfully navigated change or pressure, as this is crucial for the role.
We think you need these skills to ace Learner Service Administrator Grade 5 (£31,986 - £32,931)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential requirements. Tailor your application to highlight your relevant experience in customer service, data entry, and financial administration.
Highlight Relevant Skills: Make sure to emphasise your proficiency with systems and databases mentioned in the job description, such as Unit-e and One Oracle. Include specific examples of how you've used these tools in previous roles.
Showcase Your Adaptability: Given the fast-paced and demanding environment, illustrate your ability to work under pressure. Provide examples of situations where you demonstrated resilience and flexibility in your previous jobs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Your Croydon
✨Show Your Passion for Adult Learning
Make sure to express your genuine interest in adult learning during the interview. Share any relevant experiences or motivations that led you to apply for this role, as it will demonstrate your commitment to supporting learners.
✨Highlight Your Customer Service Skills
Since the role involves providing front-line customer support, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've handled challenging situations and provided excellent service.
✨Demonstrate Your Technical Proficiency
Familiarise yourself with the systems and databases mentioned in the job description, such as Unit-e and One Oracle. Be ready to discuss your experience with these tools and how you can efficiently input data and manage financial administration.
✨Emphasise Your Adaptability and Resilience
The environment is fast-paced and demanding, so it's crucial to convey your ability to adapt to changing situations. Share examples of how you've successfully navigated challenges in previous roles, showcasing your resilience and problem-solving skills.
