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- Tasks: Lead a team, support managers, and enhance customer experiences.
- Company: OurCoop, committed to diversity and inclusion.
- Benefits: Up to 60% off childcare, 30 days annual leave, and health support.
- Other info: Join a dynamic workplace where your authentic self is valued.
- Why this job: Make a real impact by motivating your team and delighting customers.
- Qualifications: Customer-focused with strong communication skills; supervisory experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Being a Team Leader with OurCoop is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.
Some of your key responsibilities as a Team Leader would include:
- Going the extra mile to ensure customers have a fantastic store experience
- Motivating and supporting the team by leading from the front
- Having a sound understanding of our products and offering guidance to our customers
- Taking ownership of customer complaints and dealing with them professionally
Who are we looking for?
Our ideal candidate will be:
- Customer focused and deliver excellent store experiences
- Naturally able to listen, interact and communicate with customers and team members
- Enthusiastic and resilient to support your colleagues during demanding times
- Confident with a friendly and approachable nature
At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills. Some prior experience in a supervisory role is desired but not essential.
What can we offer you?
- Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
- 30 Days Annual Leave - Rising with service up to a maximum of 37 days
- Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
- Full Training and Accredited Development Plans
- Enhanced Maternity, Paternity and Family leave and more!
Apply today! If you would like more information, please email our team at [email protected]
Team Leader in Swindon employer: Your Coop
Contact Detail:
Your Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Swindon
✨Tip Number 1
Get to know the company culture! Before your interview, check out OurCoop's social media and website. Understanding their values and how they treat customers will help you connect during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a customer complaint or motivating your team. This will show you're ready to lead and support others.
✨Tip Number 3
Be yourself! OurCoop values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they’ve shaped your approach to teamwork and customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the OurCoop family.
We think you need these skills to ace Team Leader in Swindon
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone the extra mile for customers in the past, as this is key to providing fantastic store experiences.
Demonstrate Leadership Skills: Even if you haven’t held a formal supervisory role, share examples of when you’ve motivated or supported a team. We love to see enthusiasm and resilience, so let us know how you’ve led from the front!
Be Authentic: At StudySmarter, we value authenticity. Don’t stress if your experience doesn’t match perfectly with the job description. Just be yourself and show us how your unique skills can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Your Coop
✨Know the Company Inside Out
Before your interview, take some time to research OurCoop. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you went the extra mile for customers and how you can bring that same energy to OurCoop.
✨Practice Customer Interaction Scenarios
Since customer experience is key, think about how you would handle various customer scenarios. Be ready to discuss how you would deal with complaints or provide guidance on products. Practising these interactions can help you feel more confident during the interview.
✨Be Yourself and Stay Positive
OurCoop values authenticity and resilience. During the interview, let your personality shine through. Share your enthusiasm for the role and how you can contribute to a positive team environment. A friendly and approachable attitude can make a lasting impression!