At a Glance
- Tasks: Lead and support early years teaching with a focus on SEND practices.
- Company: Join a unique cooperative that prioritises community and member benefits.
- Benefits: Gain diverse experience across multiple sectors while making a positive impact.
- Other info: Opportunity for professional growth and travel across the UK.
- Why this job: Be part of a team that values education and child development in a collaborative environment.
- Qualifications: Leadership experience in early years and knowledge of SEND legislation required.
The predicted salary is between 29000 - 29000 £ per year.
Your Coop are looking for an Early Years Send Lead to join our society. We're a unique multi-sector group operating in Food, Childcare, Travel, Post Office, Healthcare and Utilities, meaning you will get a breadth of experience in a collaborative and fast-moving organisation. No two days will ever be the same! At Your Coop, you will be part of a business that puts people at the heart of everything they do. What makes us different? The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits with our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference. We're proud to be owned by our members, and we'd love to be owned by you.
Key Responsibilities:
- Provide leadership and professional perspective to the practice of early years teaching that intertwines co-op values with big difference initiatives and accreditations to best drive child development that also aligns with the EYFS.
- Ensure a joined-up approach with the Excellence, Regulatory, Learning & Development and Operational teams to collectively achieve our goals.
- Be an advocate and demonstrate a positive commitment to our educational distinction and fresh approach to learning.
- Have a clear vision for a progressive offering for children with SEND and develop our teams with CPD related to SEND practices.
- Ensure that robust and scalable processes are in place to ensure all nurseries continually deliver outstanding SEND practices, with any challenges being promptly responded to.
- Lead the day-to-day operation of the SEND policies and procedures across the group, coordinating support across Nursery SEND Cos and liaising with the Excellence team regarding support.
- Design and lead the delivery of appropriate training sessions to support SEND Cos and their respective teams across the Childcare group.
- Produce accurate and appropriately evidenced reports based on sound evidence.
Qualifications and Experience:
- Demonstrated experience within a leadership and management position.
- Proven experience in terms of leading, training and supporting teams regarding SEND in Early Years.
- Extensive knowledge of legislation relating to children with Additional Learning Needs specifically in relation to the SEND Code of Practice.
- Excellent knowledge of child development and the ability to work and communicate effectively with families and other professionals.
- Knowledge of implementing strategies/provision to support children with SEND in Early Years.
- An ongoing awareness of the current developments in the area of expertise.
- Experience of applying for SEND Inclusion Funding and EHCPs.
- Demonstrates a strong focus on always improving outcomes for children.
- Good IT skills - Word, Excel and PowerPoint.
- Experience of using technology and data to support performance improvement.
- Be able to travel nationally.
- Current driver's licence.
Customer Service Assistant in Shawbury employer: Your Coop
At Your Coop, we pride ourselves on being a cooperative that prioritises people and community, making us an exceptional employer for those seeking a meaningful career. Our collaborative work culture fosters professional growth and development, particularly in the Early Years sector, where you will have the opportunity to lead innovative SEND practices while contributing to our members and local initiatives. With a commitment to sharing profits and investing in community support, every day offers a chance to make a real difference in the lives of children and families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Shawbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Your Coop. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Your Coop before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Shawbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Your Coop:Your cover letter is your chance to shine! Tell us why you want to work at Your Coop specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Your Coop!
How to prepare for a job interview at Your Coop
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
