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- Tasks: Manage key client accounts and oversee business operations for optimal service delivery.
- Company: Join a leading Facilities Management company focused on client satisfaction and operational excellence.
- Benefits: Enjoy a competitive salary, potential for remote work, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values strong relationships and continuous improvement in service quality.
- Qualifications: 5+ years in key account management with facilities management experience required.
- Other info: Willingness to travel across Scotland is essential for client meetings.
As an Account Manager, you will be working closely and supporting the Key Account Managers while overseeing business operations.
Key Responsibilities:
- Serve as the primary point of contact for key clients, building strong, long-lasting relationships.
- Address and resolve client issues, concerns, and escalations in a timely and professional manner.
- Monitor account performance and suggest improvements to optimise service delivery.
- Ensure the accurate and timely renewal of contracts, including negotiations and service level agreement (SLA) reviews.
- Monitor and ensure high standards of service delivery in line with the account contract.
- Conduct regular audits and assessments of service quality and ensure continuous improvement.
- Work closely with internal teams, including operations, finance, and service delivery teams, to ensure alignment and effective service delivery.
- Coordinate with facility management staff to ensure that client requirements are met in a timely manner.
- Prepare regular reports on client performance, service levels, and account health.
- Analyse client feedback and service performance data to identify areas for improvement.
- Provide strategic insights and recommendations for enhancing service offerings and client engagement.
The successful candidate must have:
- Minimum 5 years key account management.
- Facilities Management Industry experience.
- Experience in managing large, complex accounts and working in client-facing roles.
- Strong communication and interpersonal skills to build and maintain relationships.
- Financial acumen and ability to manage budgets and contracts.
- Strong problem-solving skills and ability to handle challenging client situations.
- Willing to travel to meet clients (Scotland West and East).
Job Type: Full-time
Pay: From 50,000.00 per year
Account Manager / Operations Manager employer: Your Construction Recruitment
Contact Detail:
Your Construction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager / Operations Manager
✨Tip Number 1
Network within the facilities management industry. Attend relevant events, webinars, or local meetups to connect with professionals who might provide insights or referrals for the Account Manager position.
✨Tip Number 2
Research the company thoroughly. Understand their key clients, service offerings, and recent developments in the facilities management sector to demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage large accounts and resolve client issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Showcase your financial acumen by being ready to discuss how you've managed budgets and contracts in previous roles. Highlight any successful negotiations or improvements you’ve implemented that positively impacted service delivery.
We think you need these skills to ace Account Manager / Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and facilities management. Use specific examples that demonstrate your ability to build client relationships and manage complex accounts.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your skills and experiences align with their needs, particularly your problem-solving abilities and financial acumen.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention how you improved service delivery or client satisfaction in previous roles, as this will resonate with the hiring team.
Prepare for Potential Questions: Anticipate questions related to client management and service delivery. Be ready to discuss specific scenarios where you successfully resolved client issues or improved account performance.
How to prepare for a job interview at Your Construction Recruitment
✨Know Your Clients
Before the interview, research the key clients the company works with. Understanding their needs and challenges will help you demonstrate your ability to build strong relationships and address client concerns effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved client issues or improved service delivery. This will highlight your strong problem-solving skills and ability to handle challenging situations.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with managing budgets and contracts. Highlight any specific instances where your financial management skills led to successful outcomes for previous accounts.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and client management strategies. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
