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For Companies At a Glance
- Tasks: Manage key client accounts and oversee business operations with a focus on service delivery.
- Company: Join a leading Facilities Management company dedicated to excellence in client service.
- Benefits: Enjoy a competitive salary starting at £50k, with opportunities for growth and travel.
- Why this job: Be the go-to person for clients, making a real impact while working in a dynamic environment.
- Qualifications: 5+ years in key account management, with strong communication and problem-solving skills required.
- Other info: Willingness to travel across Scotland is essential for this role.
Industry: Facilities Management
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Salary: £40k+
As an
Account Manager,
you will be working closely and supporting the Key Account Managers while overseeing business operations.
Key Responsibilities
:
Serve as the primary point of contact for key clients, building strong, long-lasting relationships.
Address and resolve client issues, concerns, and escalations in a timely and professional manner.
Monitor account performance and suggest improvements to optimise service delivery.
Ensure the accurate and timely renewal of contracts, including negotiations and service level agreement (SLA) reviews.
Monitor and ensure high standards of service delivery in line with the account contract
Conduct regular audits and assessments of service quality and ensure continuous improvement.
Work closely with internal teams, including operations, finance, and service delivery teams, to ensure alignment and effective service delivery.
Coordinate with facility management staff to ensure that client requirements are met in a timely manner.
Prepare regular reports on client performance, service levels, and account health.
Analyse client feedback and service performance data to identify areas for improvement.
Provide strategic insights and recommendations for enhancing service offerings and client engagement.
The successful candidate must have:
Minimum 5 years key account management.
Facilities Management Industry experience
Experience in managing large, complex accounts and working in client-facing roles.
Strong communication and interpersonal skills to build and maintain relationships.
Financial acumen and ability to manage budgets and contracts.
Strong problem-solving skills and ability to handle challenging client situations.
Willing to travel to meet clients (Scotland West and East)
Job Type: Full-time
Pay: From £50,000.00 per year
Account Manager / Operations Manager employer: Your Construction Recruitment
Contact Detail:
Your Construction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager / Operations Manager
✨Tip Number 1
Make sure to highlight your experience in key account management and facilities management during your conversations. Use specific examples of how you've successfully managed large accounts and resolved client issues.
✨Tip Number 2
Demonstrate your strong communication and interpersonal skills by actively engaging with the team and potential clients. Building rapport early on can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your financial acumen and how you've managed budgets and contracts in previous roles. This will show that you understand the business side of account management.
✨Tip Number 4
Research the company’s current clients and their service delivery standards. Being knowledgeable about their operations will help you provide strategic insights during discussions.
We think you need these skills to ace Account Manager / Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Account Manager position, especially in facilities management.
Tailor Your CV: Customize your CV to highlight relevant experience in key account management and facilities management. Emphasize your communication skills, problem-solving abilities, and any experience with large accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention specific examples of how you've successfully managed client relationships and improved service delivery in previous roles.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to manage accounts effectively. Use metrics to show how you have improved service levels or client satisfaction in past positions.
How to prepare for a job interview at Your Construction Recruitment
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build strong, long-lasting relationships with clients is crucial. Be prepared to share specific examples of how you've successfully managed client relationships in the past and how you resolved any issues that arose.
✨Demonstrate Your Problem-Solving Abilities
Highlight your strong problem-solving skills by discussing challenging situations you've faced with clients and how you handled them. This will show your potential employer that you can effectively manage difficult client interactions.
✨Prepare for Financial Discussions
Since financial acumen is important for this role, be ready to discuss your experience with managing budgets and contracts. Bring examples of how you've negotiated contracts or improved service delivery while keeping costs in check.
✨Research the Facilities Management Industry
Make sure you have a solid understanding of the facilities management industry and current trends. This knowledge will help you provide strategic insights during the interview and demonstrate your commitment to the role.
