Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy discounts on childcare, food shopping, holidays, and access to mental health support.
- Why this job: Be part of a friendly team, engage in community activities, and develop your skills.
- Qualifications: Customer-focused, great communication skills, flexible with shifts, and a positive attitude.
- Other info: Shifts may include evenings and weekends, with rotas available 4 weeks in advance.
The predicted salary is between 24000 - 36000 £ per year.
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here, you will be part of a business that puts people at the heart of everything they do.
Responsibilities include:
- Going the extra mile to ensure customers have a fantastic store experience
- Providing customers with a speedy and convenient checkout process
- Ensuring the store looks presentable for customers
- Replenishing stock to ensure customers can purchase our wide variety of products
- Being actively involved with social activities and during-work-time volunteering to support your local community
You can find more details about Customer Service Assistant responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work, and we\’ll make sure your rota is available 4 weeks in advance, giving you peace of mind to enjoy your days off.
We\’ll review your application promptly, and if it matches our requirements, a member of our friendly recruitment team will contact you to discuss further. The next step is a face-to-face interview with a Store Manager, where you can showcase your skills and possibly receive an offer the same day!
Ideal candidate attributes:
- Customer-focused with a passion for delivering excellent store experiences
- Excellent listening, interaction, and communication skills with customers and team members
- Enthusiastic and resilient, supporting colleagues during demanding times
- Flexible to work various shifts, including days, evenings, and weekends
- Confident with a friendly and approachable nature
Benefits include:
- 60% discount on childcare fees
- 20% discount on food shopping expenses
- Up to £500 off your next holiday
- Access to Wagestream financial wellbeing app
- Paid volunteering hours to give back to your community
- Access to GroceryAid for mental health support
- Full training and accredited development programs
#J-18808-Ljbffr
Customer Service Assistant employer: Your Co-op
Contact Detail:
Your Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the core values of Your Co-op. Understanding their commitment to customer service and community involvement will help you align your responses during the interview, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've gone the extra mile for customers. This will demonstrate your customer-focused attitude and ability to create fantastic store experiences, which is crucial for this role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being able to listen actively and respond effectively will be key during your face-to-face interview with the Store Manager.
✨Tip Number 4
Show your enthusiasm for teamwork and flexibility. Be ready to discuss how you can support colleagues during busy times and your willingness to work various shifts, as this will highlight your adaptability and team spirit.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and ideal candidate attributes. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate your customer-focused approach and excellent communication skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or similar environments. Mention specific achievements or situations where you went the extra mile for customers, as this aligns with the company's values.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for a Customer Service Assistant role.
How to prepare for a job interview at Your Co-op
✨Show Your Customer Focus
Emphasise your passion for delivering excellent customer experiences. Share specific examples of how you've gone the extra mile for customers in previous roles or situations.
✨Demonstrate Communication Skills
Prepare to showcase your listening and interaction skills. Practice answering questions clearly and concisely, and be ready to engage in role-play scenarios that may arise during the interview.
✨Exhibit Enthusiasm and Resilience
Be prepared to discuss how you handle demanding situations. Share stories that highlight your ability to stay positive and support colleagues during busy times, as this is crucial for a team-oriented environment.
✨Flexibility is Key
Since the role requires working various shifts, express your willingness to adapt. Mention any previous experience with flexible schedules and how you manage your time effectively.
