At a Glance
- Tasks: Support daily operations by processing consumer claims and improving workflows.
- Company: Join a tech-driven consumer claims group focused on operational excellence.
- Benefits: Competitive salary, 20 days leave, hands-on experience, and ongoing training.
- Other info: Great opportunities for career progression in a supportive workplace.
- Why this job: Make a real impact in a fast-paced, tech-enabled environment.
- Qualifications: Interest in operations and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
Shape your future with us. We are a growing, technology-led consumer claims group operating across regulated and non-regulated claims environments. Our businesses specialise in managing high-volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes. We are investing heavily in automation, data intelligence, and AI-supported workflows to create scalable, efficient, and high‑performing claims operations. This role sits at the heart of that operational growth.
Your Role
We are looking for people who want to make a difference, who take ownership, stay curious, and help move our business forward. As part of our Operations team, you will support the day‑to‑day handling of consumer claims and play a key role in understanding processes, supporting operational excellence, and contributing to a fast‑moving environment powered by technology and intelligent processes. We are a technology‑led business with cutting‑edge systems, automation, and AI‑assisted workflows. We welcome people who enjoy working in a modern, digital‑first environment and who feel energised by using technology to solve problems, streamline processes, and drive continual improvement.
Key Responsibilities
- Operational Support
- Review and process high-volume consumer claims in line with internal processes and quality standards
- Maintain and update case management systems and workflow tools
- Track case progress and ensure timely movement through each stage
- Identify missing information and follow up with relevant parties
- Support quality control checks to ensure accuracy and compliance
- Workflow & Performance Support
- Monitor workflow queues and flag delays, risks, or bottlenecks
- Support SLA and KPI tracking through accurate data input and reporting
- Assist with operational reporting, data tracking, and insight gathering
- Process Improvement & Continuous Improvement
- Support implementation of process improvements across the claims lifecycle
- Use systems, data, and tools to help improve performance and efficiency
- Build an understanding of operational processes and identify patterns, issues, or improvement opportunities
- Contribute ideas for automation, system improvements, and smarter ways of working
- Stakeholder & Business Support
- Communicate clearly with internal teams and external partners to progress cases
- Work collaboratively across teams to support operational delivery
- Ensure adherence to internal processes and regulatory requirements
Skills & Experience
- Has experience or a strong interest in operations, claims, legal, financial services, or a similar processing environment
- Is comfortable working with systems, CRM platforms, or workflow tools
- Is highly organised with strong attention to detail
- Is reliable and takes ownership of their work
- Is a clear communicator who can engage with colleagues and stakeholders
- Is curious, proactive, and eager to learn
- Is comfortable managing multiple tasks and prioritising workload
Nice To Have
- Experience in admin, operations, or customer support roles
- Familiarity with Excel or Google Sheets
- Interest in process improvement or data‑led operations
Benefits
- Competitive salary
- 20 days annual leave + bank holidays
- Hands‑on experience in a tech‑enabled, data‑driven operations team
- Exposure to automation, AI-supported workflows, and modern systems
- Ongoing training and development
- Clear progression into senior operations roles
Equality, Diversity & Inclusion
We are an equal opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.
Operations Business Administrator in Wolverhampton employer: Your Claim Matters
Join a forward-thinking, technology-led consumer claims group that prioritises operational excellence and customer outcomes. With a strong commitment to employee growth, we offer hands-on experience in a modern, digital-first environment, alongside ongoing training and clear pathways to senior roles. Our inclusive work culture fosters collaboration and innovation, making us an excellent employer for those eager to make a meaningful impact in the claims processing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Business Administrator in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their claims processes and think about how your skills can contribute to their operational excellence. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Being able to clearly articulate your thoughts and experiences is key. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our tech-led team.
We think you need these skills to ace Operations Business Administrator in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Operations:When writing your application, let us know why you're excited about operations and claims management. Share any relevant experiences or interests that highlight your enthusiasm for making a difference in this field.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points where necessary to break down your skills and experiences.
Highlight Your Tech Savviness:Since we’re all about technology and automation, don’t forget to mention any experience you have with systems, CRM platforms, or data tools. Show us how you can leverage tech to improve processes and drive efficiency.
Tailor Your Application:Make your application stand out by tailoring it to our job description. Use keywords from the listing and demonstrate how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Your Claim Matters
✨Know Your Operations
Familiarise yourself with the basics of operations and claims management. Understand how high-volume consumer claims are processed and be ready to discuss any relevant experience or interest you have in this area. This shows that you're not just applying for any job, but that you're genuinely interested in the role.
✨Showcase Your Tech Savvy
Since the company is technology-led, be prepared to talk about your experience with systems, CRM platforms, or workflow tools. If you've used Excel or Google Sheets, mention specific examples of how you've leveraged these tools to improve processes or manage data effectively.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've identified issues and suggested improvements in a previous role. The interviewers will appreciate your proactive approach and curiosity about process improvement, so come armed with ideas on how you could contribute to their operational excellence.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as communication is key in this role. Be ready to engage with the interviewers and ask insightful questions about the team and the company's goals. This will show that you're not only a good fit for the role but also eager to collaborate and contribute.
