Location: Cardiff & Vale of Glamorgan
Reports To: Registered Manager / Deputy Manager
Job Purpose:
Job description:
Staff Supervision
- Provide supervision, support, and guidance to care staff, ensuring they are delivering care to a high standard, accordance with care plans, policies, and industry standards.
- Organize and deliver training sessions and ongoing professional development for care staff.
- Conduct regular spot checks and reviews of care staff performance during client visits.
- Conduct initial and ongoing assessments of clients' care needs to develop personalized care plans.
- Facilitate training sessions for care staff, ensuring they are equipped with the necessary skills and knowledge to provide excellent care.
- Act as a point of contact for staff/clients to address concerns, answer questions, and provide information.
- Conduct supervision, instruction and support of Care Assistants
Quality Assurance
- Conduct Regularly review and update care plans in collaboration with clients, their families, and healthcare professionals.
- Establish and maintain effective communication with clients and their families, ensuring their needs and preferences are understood and addressed.
- Monitor and evaluate the quality of care provided, identifying areas for improvement and implementing corrective actions.
- Participate in quality assurance activities and contribute to the continuous improvement of service delivery.
- Maintain accurate and up-to-date client records, care plans
- Generate reports on service delivery, staff performance, and client satisfaction as required.
- Respond promptly to emergencies or critical incidents
- carry out duties and responsibilities of the post at all times in compliance with Organisation policies – especially Equal Opportunities and Health & Safety.
- Receive complaints and resolve problems
Training
- Identify training needs and collaborate with the Domiciliary Care Manager to implement ongoing professional development.
- Support care staff with relevant qualification/training
- Contribute to the training and development of care staff, ensuring they are equipped with the necessary skills and knowledge to provide high-quality care. Facilitate in-service training sessions as needed.
Coordination
- Assist in the development of care staff rosters, ensuring effective allocation of resources to meet client needs.
- Collaborate with the Domiciliary Care Coordinator to address any scheduling challenges or adjustments.
- Conduct initial assessments and regular reviews of clients' care needs.
- manage the delivery of care services to clients, ensuring that care plans are followed and updated as necessary.
Communication
- Maintain effective communication with clients, their families, and healthcare professionals.
- Ensure care staff are informed of any changes to care plans or client needs.
- Facilitate team meetings and ensure clear communication within the care team
Administrative Duties
- Maintain accurate records of care delivery, assessments, and reviews.
- Prepare and submit reports as required by management.
- Ensure all care staff have up-to-date training and are compliant with company policies.
- Keep spreadsheets updated for supervisions/client reviews and spot checks.
Safeguarding
- Identify and report any safeguarding concerns in line with company policies and procedures.
- Ensure all care staff are aware of and follow safeguarding protocols.
Out of Hours
- Take part in the out of hours Rota for emergency calls and requirements
- Participate in the out of hours duties as per rota provided.
- Maintain out of hours records.
- Adhere to monitoring within out of hours duties
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