At a Glance
- Tasks: Welcome customers, manage bookings, and ensure a calming environment.
- Company: Award-winning private ultrasound and blood testing clinic.
- Benefits: Training provided, supportive team, and a caring work atmosphere.
- Other info: Opportunity to grow in a dynamic healthcare setting.
- Why this job: Join a family-run business and make a difference in customers' experiences.
- Qualifications: Strong communication skills and a compassionate approach to customer care.
The predicted salary is between 24000 - 28000 € per year.
We are an award-winning private ultrasound and blood testing clinic, offering ultrasound appointments for pregnant women from as early as 5 weeks. As a family-run business, we pride ourselves on delivering first-class customer service in a calm, safe, caring, and conscientious environment.
Your Baby Scan are recruiting for a receptionist to join the existing team at our busy Widnes scan centre. The ideal candidate would be able to deliver both first-class customer service, giving customers a premium experience second-to-none, whilst upholding our highest standards of clinical cleanliness and effectively using the IT systems to provide the services that the customer is paying for. The ideal candidate would be compassionate towards our customers' concerns and able to make positive conversation with customers whilst they’re waiting, helping them to relax.
Duties of the role include:
- Meeting & greeting customers as they arrive at the scan centre
- Maintaining a very high level of customer care
- Delivering a relaxing, professional, and premium experience to customers
- Taking calls and entering bookings into our booking system
- Guiding customers through the consent form
- Ensuring refreshments are refilled regularly
- Keeping the reception, corridors, kitchen area, and toilet clean
- Printing images for customers in various formats
- Filing consent forms
- Producing copies of reports when anomalies are found
- Providing support and direction to patients when needed according to our clinical pathways
- Processing payments by card, cash or discount voucher
Requirements: Suitable candidates must possess the following skills:
- Ability to communicate clearly both in spoken and written English
- Must be able to communicate in a calm, reassuring, and comforting manner using all available communication methods
- Must be capable of handling phone calls
- Must be capable of handling patients in person
- Must be capable of handling money and taking card payments
- Must be able to use a computer to the level of navigating websites and printing documents
All mandatory training will be provided to the successful candidate.
Medical Receptionist (Widnes) employer: Your Baby Scan
Your Baby Scan is an exceptional employer, offering a supportive and family-oriented work environment in Widnes. We prioritise employee growth through comprehensive training and development opportunities, ensuring our team members thrive while delivering outstanding customer service in a calm and caring atmosphere. Join us to be part of a dedicated team that values compassion and professionalism, making a meaningful impact on the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist (Widnes)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Your Baby Scan. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their family-run vibe.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering first-class service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! When you walk into that scan centre, you want to make a great first impression. Opt for smart-casual attire that reflects the professional yet caring environment they promote.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the position and appreciate the opportunity to chat with them. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Medical Receptionist (Widnes)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you can create a calm and welcoming environment for our customers, so share any relevant examples from your past roles.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your skills shine through without any fluff.
Tailor Your Application:Take a moment to tailor your application specifically for the Medical Receptionist role. Mention how your skills align with our values of compassion and professionalism, and show us why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Your Baby Scan
✨Know the Company Inside Out
Before your interview, take some time to research Your Baby Scan. Understand their services, values, and what makes them unique in the ultrasound and blood testing field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Customer Interaction Scenarios
As a Medical Receptionist, you'll be the first point of contact for customers. Prepare for role-play scenarios where you might need to greet customers, handle inquiries, or calm anxious patients. Practising these interactions can boost your confidence and help you demonstrate your customer service skills during the interview.
✨Showcase Your IT Skills
Since the role involves using IT systems for bookings and printing documents, be ready to discuss your experience with similar systems. If you have any specific examples of how you've efficiently used technology in previous roles, share those! It’ll show that you’re capable and ready to hit the ground running.
✨Emphasise Compassion and Communication
The job requires a calm and reassuring manner when dealing with customers. Think of examples from your past experiences where you’ve successfully communicated with someone in a stressful situation. Highlighting your ability to connect with people will resonate well with the interviewers looking for a compassionate team member.
