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- Tasks: Welcome customers, manage bookings, and ensure a clean, relaxing environment.
- Company: Your Baby Scan is a leading scan centre dedicated to providing premium experiences for expectant parents.
- Benefits: Enjoy a supportive team, training opportunities, and a chance to make a real difference in customers' lives.
- Why this job: Join a compassionate team where your customer service skills can shine and create memorable experiences.
- Qualifications: Clear communication skills, calm demeanour, and basic computer proficiency are essential.
- Other info: All mandatory training will be provided to help you succeed in this role.
The predicted salary is between 24000 - 36000 £ per year.
Your Baby Scan are recruiting for a receptionist to join the existing team at our busy Crewe scan centre. The ideal candidate would be able to deliver both first class customer service, giving customers a premium experience second-to-none, whilst upholding our highest standards of clinical cleanliness and effectively using the IT systems to provide the services that the customer is paying for. The ideal candidate would be compassionate towards our customers' concerns, and able to make positive conversation with customers whilst they’re waiting, helping them to relax.
Duties of the role to include:
- Meeting & greeting customers as they arrive at the scan centre
- Maintaining a very high level of customer care
- Delivering a relaxing, professional, and premium experience to customers
- Taking calls and entering bookings into our booking system
- Guiding customers through the consent form
- Ensuring refreshments are refilled regularly
- Keeping the reception, corridors, kitchen area, and toilet clean
- Printing images for customers in various formats
- Filing consent forms
- Producing copies of reports when anomalies are found
- Providing support and direction to patients when needed according to our clinical pathways
- Processing payments by card, cash or discount voucher
Requirements
Suitable candidate must possess the following skills:
- Ability to communicate clearly both in spoken and written English
- Must be able to communicate in a calm, reassuring and comforting manner using all available communication methods
- Must be capable of handling phone calls
- Must be capable of handling patients in person
- Must be capable of handling money and taking card payments
- Must be able to use a computer to the level of navigating websites, and printing documents
All mandatory training will be provided to the successful candidate.
Medical Receptionist (Crewe) employer: Your Baby Scan Ltd
Contact Detail:
Your Baby Scan Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist (Crewe)
✨Tip Number 1
Familiarise yourself with the specific services offered at Your Baby Scan. Understanding their procedures and customer care philosophy will help you engage more confidently during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a calm and reassuring manner. Role-playing scenarios with friends or family can help you feel more comfortable when interacting with customers.
✨Tip Number 3
Research common IT systems used in medical reception roles. Being able to demonstrate familiarity with booking systems or patient management software can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service experience by preparing examples of how you've handled difficult situations in the past. This will highlight your ability to provide a premium experience to customers.
We think you need these skills to ace Medical Receptionist (Crewe)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved reception duties. Emphasise skills like communication, IT proficiency, and your ability to maintain a clean and welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've made customers feel comfortable and valued in past roles, as this aligns with the job's requirements.
Highlight Relevant Skills: In your application, clearly outline your skills in handling phone calls, managing bookings, and processing payments. Mention your ability to communicate effectively in both spoken and written English, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Medical Receptionist.
How to prepare for a job interview at Your Baby Scan Ltd
✨Showcase Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for customers. Be prepared to discuss your previous experience in customer service and how you handle difficult situations. Share specific examples that demonstrate your ability to provide a premium experience.
✨Demonstrate Compassion and Communication
The role requires a calm and reassuring manner. During the interview, practice speaking clearly and empathetically. You might be asked how you would comfort a nervous customer, so think about your approach to making people feel at ease.
✨Familiarise Yourself with IT Systems
Since the job involves using IT systems for bookings and payments, it’s a good idea to brush up on your computer skills. Be ready to discuss any relevant software you've used before and express your willingness to learn new systems quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing multiple customers or dealing with a complaint. Think through potential scenarios and how you would respond, focusing on maintaining professionalism and customer care.
