At a Glance
- Tasks: Assist customers, manage stock, and ensure speedy service in a dynamic team environment.
- Company: Join Booker, the UK's leading food & drink wholesaler serving diverse businesses nationwide.
- Benefits: Enjoy discounts at Tesco, health perks, and a retirement savings plan after 3 months.
- Other info: Flexible part-time hours: Thursday to Saturday, perfect for students!
- Why this job: Be part of a vibrant team, enhance your customer service skills, and make a real impact.
- Qualifications: Must be 17+, with a can-do attitude and ideally some retail or wholesale experience.
About the role – This is a Part Time Position Working 28 Hours Thursday, Friday, Saturday. We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be in a dynamic, fast-paced environment where no two days are the same.
You will be responsible for ensuring customers are at the heart of everything we do. Our customers need to be back in their own business as quickly as possible having found what they need. We keep the shelves full, provide speed of service through the tills, and assist with delivery by accurately picking what they need.
You will need:
- Ideally experience within the Wholesale or Retail environment
- A can-do attitude
- A passion for customer service
- Willingness to go the extra mile
- Reliability and proper presentation
About The Company: Booker is the UK's leading food & drink wholesaler. We serve independent retailers, caterers, and small businesses from locations across the country. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.
What’s in it for you: At Booker, along with being a great place to work and giving you an opportunity to advance your career, we also offer the following benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly payday.
- 10% off pay monthly & SIM only deals with Tesco Mobile.
- Up to 30% off car, pet, and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more, and 30% off glasses, prescription sunglasses, and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases.
- After 3 months service, you can join our annual Save As You Earn share scheme.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – coverage for death in service of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
PART TIME BRANCH ASSISTANT in London employer: Your Acton BID
Booker is an exceptional employer that prioritises its employees' growth and well-being, offering a dynamic work environment where teamwork and customer service excellence are at the forefront. With a range of benefits including discounts at Tesco, a retirement savings plan, and health support resources, employees can thrive both personally and professionally while enjoying the unique opportunity to serve diverse customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land PART TIME BRANCH ASSISTANT in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Your Acton BID and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Your Acton BID and let us see your personality shine through!
We think you need these skills to ace PART TIME BRANCH ASSISTANT in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Your Acton BID.
Get Familiar with Our Brand:Before applying, take some time to learn about Your Acton BID and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Your Acton BID
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Your Acton BID.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Your Acton BID will surely appreciate.
